**Description** **Position Summary** We are seeking a thoughtful, technically savvy, and user-focused **Senior** **Systems Analyst** to join our team in Ashburn, VA. This role supports a government-facing project by monitoring operational logs (Splunk), fulfilling official data inquiries (OPRs), and providing responsive, user-friendly ticket support (via Zammad or similar platforms). Ideal candidates have a development background or strong technical fluency but seek a role centered on operations, support, and system awareness over direct coding. **Job Responsibilities:** + Monitor and analyze incoming application logs (Splunk) to proactively identify and escalate issues. + Conduct detailed log searches to answer operational data requests and audit inquiries. + Respond to end-user feedback and support tickets clearly and helpfully, maintaining a friendly and professional tone. + Act as a liaison between technical teams and users, ensuring mutual understanding of issues and resolutions. + Develop or maintain lightweight documentation for recurring tasks, ticket responses, and system behavior patterns. + Support Agile ceremonies as needed: standups, planning, retrospectives. + Collaborate with developers to understand application behavior and guide improvements to logging, monitoring, or usability. **Qualifications** **Required Skills and Experience** + Bachelor’s degree. + 3–7 years in a technical role (e.g., development, DevOps, systems analyst, support engineering). + Experience querying and analyzing logs in systems like Splunk, ELK, or similar platforms. + Familiarity with Agile environments and collaboration tools (e.g., Jira, Confluence, Zammad, ServiceNow). + Comfortable reading code/logs and discussing technical issues with developers. + Skills and knowledge utilizing Windows, Microsoft Office Suite including MS Visio Professional and MS Project Professional and some sort of querying/SQL tool. + Strong communication skills—able to explain technical findings to non-technical audiences. + Detail-oriented and able to work independently with minimal supervision. **Desired Skills and Experience** + Master’s degree. + Background in software development (e.g., Python, Java, JavaScript, or scripting languages). + Prior experience as a developer or a data analyst is a plus for the job. + Exposure to relational databases and SQL. + Familiarity with distributed systems, cloud-based infrastructure (especially AWS), or CI/CD workflows. + Experience writing or maintaining support documentation or FAQs. + Prior experience supporting federal customers or working on government projects. **Customer Requirements** + Clearance – Ability to obtain and hold a public trust position and favorable suitability based on a CBP Background Investigation. + Citizenship – Must be a US Citizen. + Location – Hybrid with on-site (Ashburn, VA) visits 2 days per week and if a mission need. All candidates must be within the GWA/commutable area. REQNUMBER: 2507464 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability