Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionGeneral Dynamics Information Technology (GDIT) is looking for a skilled IT Systems Administrator with experience in Microsoft enterprise environments to support a critical Federal Intelligence Agency contract. This is an excellent opportunity to work alongside a highly skilled technical team in a dynamic and mission-focused environment.
In this role, you’ll provide Tier II support and systems administration across multiple large-scale Microsoft-based networks spanning several secure environments. The infrastructure consists of a hybrid mix of Windows and Red Hat Enterprise Linux (RHEL) systems.
Key Responsibilities:
Perform administrative support for both Windows and Linux environments on physical systems and virtual desktops (EVDI).
Troubleshoot system and application issues, including performance degradation and crashes.
Investigate and resolve user performance concerns; collaborate with other teams to enhance the end-user experience.
Provide Tier II support and resolution for incident tickets related to Windows and Linux-based applications.
Offer remote desktop support to end users.
Analyze and resolve system incidents with both immediate workarounds and long-term fixes.
Respond to and manage escalated service desk tickets.
Communicate clearly with team members and stakeholders, both verbally and in writing.
Participate in special projects and respond to security incidents as needed.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related technical field, OR equivalent combination of education and experience (including military service).
3+ years of relevant systems administration experience.
Active TS/SCI clearance with Polygraph is required.
Must have a current DoD 8570 IA certification (e.g., CompTIA Security+ CE, SSCP, or CCNA-Security). Security+ CE is preferred.
Must obtain required DoD 8570 Computing Environment (CE) certification within 6 months of hire.
Required Technical Skills & Experience:
Active Directory administration
DNS, DHCP, DFS, and LDAP
Windows 10, Server 2012, Server 2016
Troubleshooting common business applications (e.g., Outlook, Excel, Word, Java, Internet Explorer)
Linux system administration
Familiarity with ticketing systems such as ServiceNow or NETS
ITIL v3 certification or higher
Preferred (Nice to Have):
Microsoft System Center Configuration Manager (SCCM)
PowerShell scripting
Experience with virtualization tools such as VMware and Citrix
VMware User Experience Management (UEM)
Microsoft Exchange administration
Experience with voice/video systems
Networking fundamentals
Familiarity with customer mission environments
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