**Overview** **About Business Unit:** At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities. **Why we are looking for you:** + Understands and uses standard processes of Information Technology. + Working with one of the largest IT Support teams. + Working in a complex, enterprise environment with multiple, global data centers + Collaborate with various client teams/stake holders. **What you will enjoy in this role** + Working with different kinds of customers contributing to varying kinds of Infrastructure environment. + Administration and solve of all versions of Microsoft Windows Server OS. + Working on the cloud, Azure & AWS, + Code and Contribute towards Automation. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s) **Responsibilities** + Responsible for setup, configuration, administration and troubleshooting of complex Windows environments (e.g., clustering, high availability, load balancing, etc.). + Responsible for Active Directory administration, DNS, AD replication and troubleshooting domain related issues. + Solving issues related to technologies such as IIS, Antivirus, Security, backup and Storage at OS level. + The right candidate for this job must be able to communicate clearly and collaborate with others to deliver results with minimal supervision + You must be a "lifelong learner", embracing the rapid innovations in technology and understanding how to use them to continue to improve our products + Infrastructure automation experience with automation tools such as Ansible, Puppet, Terraform, etc + Participate in 24x7 on-call rotation + Develop engineering and automated deployments for IaaS system configurations + Collaborate with engineers to solve and redline documented procedures + Hands-on managing and supporting physical and virtual servers (VMware). + Coordinate with vendors and required stake-holders to solve issues related to OS and hardware. + Participate and demonstrate recovery procedures during DR exercises. + Document/review and update Manual Operating Procedures (MOPs) in Confluence. + Automation of day-to-day jobs using scripting languages like Ansible, PowerShell and Batch. + Work closely with Development and Infrastructure teams to maintain, manage and enhance the platform + Expanding our configuration management infrastructure to enable rapid deployment of new services + Working with Information Security to perform security audits and proactively make recommendations/improvements. + Experience with Windows Server and Workspace/Appstream deployment and maintenance + Ability to effectively work on multiple projects simultaneously and effectively contend with competing priorities + Experience in the deployment of high-availability applications + Good planning, coordination, and documentation skills are required + Infrastructure knowledge in Backup/Storage and Network technologies + Knowledge & Skills Comfortable working in a continuous deployment environment + Experience in configuring, securing, patching, and managing Windows servers with a priority of Automating + Build, scale, and secure traditional services using innovative solutions + Manage OS and collaborate with developers and business users to diagnose issues + Responsible for keeping management up to date on any outstanding production related issues. + Experience with monitoring and log collection tools such as Splunk, SumoLogic, Elastic, InfluxDB or New Relic + Experience working with SCM tools such as Git, GitHub, TFS, and BitBucket + As a Senior Admin, drive projects through Jira and ensure we have the updates from team until closure. + Management of infrastructure services, application deployments, cloud services, and monitoring + Provide transparency into business and systems performance metrics, in support of capacity planning and business reports using tools like PowerBI + Help team in understanding and absorbing new technology. Work with various teams and stake-holder to roll out the same in phased manner within given timelines. + Hands-on experience with the complete patch management lifecycle including testing, deploying, troubleshooting missing patches and patch issues, etc. using the change management process and patch management and automation tools necessary to ensure compliance and successful audits. + Implement engineering changes to the system as required + Responsible for integrating and testing software and/or hardware systems in IT systems + Align to Industry followed Security Standards. + Responsible for OS Vulnerability mitigation and Compliance remediation. **Qualifications** + Knowledge of ITIL standard processes + Excellent verbal and written communications skills. + Experience managing multiplatform Microsoft Windows Operating Systems. + Have excellent knowledge on Microsoft Active Directory Domain Service, Domains & Trusts, Sites & Services, DNS, DHCP, PowerShell, Batch script, Jira and Confluence. + Should have industry standard certifications for Windows Server technology (MCITP), VCP, AWS. + Desired to have hands on experience in troubleshooting server class hardware mainly with HP C7000 & C3000 Chassis, HP Blade systems, HP Synergy etc. + Desired to have knowledge on Ansible + Working in a complex, enterprise environment with multiple, global data centers in collaboration with network, application, and including demonstrated collaboration with middleware teams + Willingness to work in 24/7 environment with rotational shifts. + Requires a minimum of 5 to 8 years of relevant experience with an Associates or bachelor’s degree. **Additional Information** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here (https://www.epsilon.com/apac/youniverse) **Epsilon is an Equal Opportunity Employer.** Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.