Senior System Analyst – Service Delivery - Decatur, IL
This is an Exempt level position.
 
Position Summary:
The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers.  As a member of the Service Delivery Organization, the Sr. System Analyst will work closely with the Service Delivery Leader, Technical Analysts, Business Users, and Application and Infrastructure support teams to develop, document and deliver process and systems solutions which enable ADM’s strategy.
 
This role would progress to becoming subject matter expert on how the technology supports our business processes. 

The successful candidate will have prior knowledge and experience in transportation management processes. Ideally will have experience with Mcleod, CICS and IMS systems in Order Processing, Trucking and Freight Accrual.
 
Job Responsibilities:Provide deep functional expertise for applications & products supporting one or more process areas.Provide input into system fit/gap analysis and design decisions.Write detailed functional and provide input technical designs for business requests, partnering with business and development teams as needed.Share knowledge of risks and opportunities to improve efficiency and effectiveness within the respective process area.Provide process and functional expertise, engaging technical teams as required to resolve escalated support issues.Provide process and functional expertise and support for merger and acquisition efforts.Provide regular and accurate status updates and other documentation to management and team members for assigned support and enhancement work.Job Requirements: Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet deadlinesAbility and willingness to travel by auto and air as needed to achieve business objectivesExhibits ability to work both in a geographically diverse team environment and independentlyAbility to maintain confidentialityStrong analytical, organization, time management, facilitation, and process management skillsDemonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing informationAbility to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are neededKnowledge of how current trends and technology can address identified business needs and capabilities a plusInteract and deal effectively with all levels of employees while maintaining a professional mannerMaintains a positive work environment through teamwork & conflict resolutionStrong problem solving and communication skillsFamiliarity with McLeod Powerbroker usage and navigationFamiliarity with IMS system usage and navigationBachelor’s degree related to Information Systems, Business or other relevant academic discipline with a minimum 4 years job experience in IT or process area(s) preferredExcited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:98578BR