About the Role
As Senior Support Technician, you will provide timely, accurate and on-call systems maintenance, support and enhancements. You will Install and upgrade software and hardware, monitor and troubleshoot system performance and develop and run related automation scripts and reporting tools.
What You’ll Do
Provide end-user technical support and troubleshooting
Isolate system issues resolving a variety of technical issues encountered in system architecture and infrastructure
Work on semi-routine hardware and software issues
Assist in the implementation of systems and the determination of future systems migration efforts
Install, upgrade and support infrastructure software and hardware for applications, systems and helpdesk groups and recommend and schedule repairs
Develop and maintain script tools, batch files and testing equipment
Participate in the planning and implementation of back-ups, disaster recovery, and security actions
Assess and implement assigned new hardware and software components and subsystems
Research and define the advantages and disadvantages of selected technologies for integration into existing systems and identifies process efficiency improvements for optimizing performance
Additional tasks may be assigned
What Skills You Have
Required
2+ years of experience in the performance of operational tasks
Preferred
Associate’s Degree in MIS, Computer Science or a related field
Retail and/or large-scale distribution center experience
Pay Range: $24.65 - $37.00
Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).