About the Role

As Senior Support Technician, you will provide timely, accurate and on-call systems maintenance, support and enhancements. You will Install and upgrade software and hardware, monitor and troubleshoot system performance and develop and run related automation scripts and reporting tools.
 

What You’ll Do

Provide end-user technical support and troubleshooting

Isolate system issues resolving a variety of technical issues encountered in system architecture and infrastructure

Work on semi-routine hardware and software issues

Assist in the implementation of systems and the determination of future systems migration efforts

Install, upgrade and support infrastructure software and hardware for applications, systems and helpdesk groups and recommend and schedule repairs

Develop and maintain script tools, batch files and testing equipment

Participate in the planning and implementation of back-ups, disaster recovery, and security actions

Assess and implement assigned new hardware and software components and subsystems

Research and define the advantages and disadvantages of selected technologies for integration into existing systems and identifies process efficiency improvements for optimizing performance

Additional tasks may be assigned​

What Skills You Have

Required

2+ years of experience in the performance of operational tasks

Preferred

Associate’s Degree in MIS, Computer Science or a related field

Retail and/or large-scale distribution center experience