Applicants must be based in one of these locations - Sweden, Poland, Portugal, Italy, or Spain 

Purpose of the role

To support all aspects of MATRIXX Software Applications with Tier 1 Telco customers globally and work collaboratively with MATRIXX’s engineering and professional services teams with the goal of becoming a MATRIXX software certified product expert.  To take ownership of complex customer and partner reported issues, and to assist with project delivery in the deployment and operational handover phases.

Key responsibilities

·         Collaborate with internal and external stakeholders throughout the customer and partner lifecycle.

·         Provide remote support under stringent SLA to MATRIXX customers and partners in all aspects of the MATRIXX platform.

·         Assist in deployment and operational support activities.

·         Participate in out of hours on-call rota.

·         Support customer relationship with the goal of establishing and maintaining a highly professional and ‘trusted advisor’ position.

·         Identify, communicate and drive improvement initiatives for the processes and tools.

·         Monitor mobile technology and industry developments to ensure your knowledge remains current.

·         Provide coaching and mentoring to more junior colleagues.