RESPONSIBILITIES AND DUTIES: + Responsible customer service process (Place sales orders and purchase orders, check delivery plan with suppliers, goods allocation, arrange shipments, etc) + Production related imported components planning & purchasing and keep tracking materials shortage to ensure the on-time delivery + Complete and send reports on time + Provide high service level of performance & keep good relationship with all the customers + Supplier performance tracking and escalation, analysis past due orders to dig in the problems and provide recovery plan and solutions + Responsible for handling complaints and exceptions. Manage the customer feedback through recording issue log and ensure continuous improvement + Monitor inventory level to ensure inventory turnover, control the inventory to meet target + Other special or urgent case support EDUCATION: Bachelor's degree in supply chain management or related field preferred MANAGEMENT: + None QUALIFICATIONS: + 10 years of suitable and relevant experience in supplier chain + Good communication skills both in both oral and written English + Proficient in MS Office + Good analysis capability to discover and solve problems + Strong sense of urgency and of responsibility + Awareness of relevant regulation, compliance requirement and processes