Date Posted:

2025-07-24

Country:

United States of America

Location:

UTIA2: Corp - IA-Collins 400 Collins Rd NE , Cedar Rapids, IA, 52227 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.    

The following position is to join our RTX Enterprise Services team: 

The Senior Supervisor is a part of the Service Center Leadership Team in Business Solutions. The service center provides support for all RTX Business Units in the United States, and will provide direct and indirect support to employees, managers, and HR professionals.  This role is responsible for providing strategic and day-to-day supervisory support to exempt and non-exempt advisors covering various HR related disciplines.  This role plays a critical part in delivering a best-in-class employee experience by driving first contact resolution, improving customer satisfaction, leverage automation and ai capabilities, and implementing continuous process improvements.  

What You Will Do

Responsible for supervising, coaching, leading, and developing team members in the Services Center who provide employee and leader guidance related to routine and complex people management activities across all business lines.Manage day to day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, fax, and voice mails via a Case Management tool.Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all customer interests.Foster, develop and maintain strong internal and external relationships with key Vendors, HR Partners, Centers or Expertise (COEs) and employees at all levels of the organization.Review and analyze key performance indicators (KPIs), customer satisfaction feedback, first contact resolution rate, and quality performance to identify opportunities and implement process improvements using the RTX continuous improvement tools and programs. Create an environment that promotes the adherence to company safety, policies, and procedures in a manner that ensures compliance with local, state, and federal laws and regulations.Develop and present center reports and prepare leadership presentations reflecting service center performance and trends.Maximize the utilization of technology, automation, ai, self-service functions for contact center tools including case management, IVR, HR Core and other related systems to positively impact the productivity of the team and support services for our customers.Prioritize projects/activities and appropriately delegate/allocate work among staff members.Occasional travel to other sites within the company to support initiatives, build relationships, and drive operational excellence.Complete Special Projects and any other duties as assigned.

Qualifications You Must Have

Bachelor’s degree (or equivalent experience) and 5 years relevant professional experience or a Master’s degree with 3+ years of relevant (supervisory) experience preferred Required:Experience with HR policies and procedures or other centers of expertise (i.e., Compensation, Benefits, Talent Management, Recruiting, etc.) within HRProficient to Advances knowledge of MS Office applications (Outlook, Excel, PowerPoint, Teams, OneNote, etc.)Previous experience in an HR Shared Services Center, Customer Contact Center, and/or HR role

Qualifications We Prefer

Experience supervising teams with 5 or more employeesExperience with ServiceNow, Workday, and ADPExceptional problem-solving skills and strong customer service skills with the ability to exert influence when required with customer baseStrong attention to detail and organizational skills for documenting workflows and standard work along with strong analytical ability with large amounts of dataExcellent communication skills with the ability to partner and interact all levels of the organizationAbility to work with highly sensitive and confidential material and possess good business judgment and ethics

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location

This is a hybrid role, eligible candidates must reside within commuting distance from Cedar Rapids, IA.

Relocation Eligible: No

Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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