Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Requires broad technical expertise and company/industry knowledge. + Accountable for functional, operational, and/or program management. + Achieves goals through the work of others. + Manages performance appraisals and pay reviews. + Manages training for 3 or more employees. + Manages hiring and termination actions. **General Profile** + Supervises daily tasks of complex business, technical support, or production teams. + Sets team priorities to ensure timely completion. + Coordinates work activities with other supervisors. + Makes decisions based on policies, procedures, and business plans. + Receives guidance from manager. + May not perform the work supervised. **Functional Knowledge** + Understands and applies concepts in the field of expertise. + Has basic knowledge of other disciplines. **Business Expertise** + Understands how to improve efficiency across related teams. **Impact** + Impacts the quality and effectiveness of the team and its contribution to the subfunction. **Leadership** + Sets priorities for and mentors employees to meet daily deadlines. **Problem Solving** + Resolves day-to-day technical and operational problems. **Interpersonal Skills** + Uses tact to exchange information and handle sensitive issues. **Overview** The Credit Management and Billing Supervisor oversees the credit and billing functions ensuring accurate and timely invoicing, timely collections, and effective credit risk management. This role involves supervising a team, implementing credit policies, resolving billing discrepancies, and maintaining strong customer relationships while minimizing financial risks. **Key Responsibilities** **Credit Management:** - Evaluate and approve credit applications for new and existing customers. - Set credit limits and payment terms based on financial risk assessments. - Monitor customer accounts for overdue payments and initiate collection efforts. - Analyze credit reports, financial statements, and payment histories to assess risk. - Implement and enforce company credit policies and procedures. **Billing & Invoicing** - Process and do the cycle invoices of several specialty billing accounts - Supervise the preparation and distribution of accurate and timely invoices. - Ensure billing tools and template used are updated - Investigate and resolve billing discrepancies and disputes. - Coordinate with sales, collections, and accounting teams to address billing issues. - Manage billing audit for accounts with portal to ensure proper and timely resolution on rejected, canceled and disputed invoices. **Leadership** - Attend weekly client calls to discuss team performance and other concerns - Initiate interaction with customer, collections, sales and senior management if needed for the resolution of a particular issue. - Ensure the team is updated and align with the team goal and targets - Supervise and train credit and billing staff, ensuring productivity and compliance. - Develop and refine credit and billing processes to enhance efficiency. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._