What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Senior Strategic Business Advisor to work with our clients on various projects providing consultative solutions to a wide variety of business problems as well as best practice approaches to better use the Q2 application through both remote and on-site consultative engagements. Reporting to the Strategic Advisory Services management team, this individual will operate as aQ2’s subject matter expertise in application integration through best practice execution.
A Typical Day:
Work with clients to understand their relationship with their community and customers, strategic goals and end user business needs. Then create plans to solve various business problems for both the FI and end users with solutions centered on the digital banking channels.
Communicate externally with FI contacts of all levels to provide a sense of consultative guidance for and stewardship of Q2 solutions to their business problems.
Work internally with Marketing, Product, Security, Sales, Implementations and Development as necessary to understand operational and functional boundaries for the product to set proper expectations externally.
Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful engagement.
Mentor and train other Implementation resources in areas of product expertise, client communication and process improvement.
Take ownership of the team’s business results by developing and maintaining the metrics that govern Advisory success
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Occasional training of both Advisory and non-advisory resources
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
Typically requires a Bachelor's degree and 12+ years with previous work experience in a similar consultative role or operational role in the banking/credit union space – Business Analyst, Project Management, Technical Business Consultant, etc.
High commitment to client satisfaction
Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management
Remains calm, diplomatic and cooperative under stressful conditions
Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
Ability to convey concepts and training in both individual and group settings
Excellent people and teamwork skills including the setting of priorities and following-up
Familiarity with enterprise software deployment architecture and methodologies
Strong knowledge of effective business requirements practices and support methodologies
Project management experience a plus
Passion for improving processes and recognizing new business development opportunities
Ability to travel 25% of the time
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements