Job Title: Senior Store Manager
Location: Heathrow Airport
Reports to: Commercial Ops Manager
Are you ready to take the next step in your career with Avis Budget Group?
We’re looking for an experienced, driven leader to step into the role of Senior Store Manager, a key position that bridges hands-on store operations with broader commercial leadership. This is an exciting opportunity for a current Store Manager to lead through others, and play a pivotal role in shaping both local performance and business direction.
What You’ll Do
Leadership & Development
Lead, support and coach a team of store leaders and front-line teams to deliver excellence in service, performance, and engagement.Champion employee development, performance management, and succession planning across multiple functions.Foster a culture of ownership, collaboration, and accountability.Operational Excellence
Oversee all day-to-day operations including revenue, utilisation, fleet planning, service delivery, and P&L ownership.Set and monitor KPIs and standards, creating clear action plans for continuous improvement.Support peak operational periods, including weekends and seasonal surges, as a hands-on leader.Commercial Impact
Deliver against location-specific revenue targets, customer satisfaction goals, and cost controls.Work with commercial, partnerships, and innovation teams to roll out new initiatives and pilots.Contribute insights and actions to maximise fleet efficiency and rental conversion.Stakeholder Engagement
Build relationships with internal departments such as Fleet, HR, Commercial, and Marketing to align and execute shared objectives.Liaise with key local and regional stakeholders including airport authorities, airline partners, and local businesses.Represent your location and team in cross-functional meetings, sharing performance updates and business trends.Strategic Thinking
Drive change by championing new ways of working, engaging teams in upcoming initiatives, and embedding best practices.Create and deliver monthly business updates highlighting commercial performance, team development, and growth opportunities.Collaborate with peers to benchmark performance and identify opportunities to innovate and improve.What We’re Looking For
Essential
Proven ability to manage and develop high-performing teams.Strong understanding of store operations, customer service standards, and P&L management.Commercially focused with experience in driving revenue and utilisation.Confident communicator with the ability to influence across multiple levels.Desirable
Experience working with or managing cross-functional projects or business initiatives.Exposure to stakeholder engagement or external partnership development.Knowledge of local market dynamics or airport operations (where applicable).Why This Role?
Career growth: Step into a leadership role that prepares you for future multi-site or regional opportunities.Impact: Influence both day-to-day operations and long-term commercial direction.Recognition: Be a key part of our performance-driven culture and success stories.Ready to move forward in your career with ABG?
Apply now and be part of shaping our next chapter of success — from within.