TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

What you’ll discoverInclusive culture and career growth opportunitiesGlobal IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn moreChallenging, collaborative, and team-based environment

What you’ll doAs part of the Enterprise Telephony Services (ETS) within End User Product & Engineering Team at TJX, you will be part of a team that plans, builds, and supports technologies and services that enable our Associates and customers to be productive, collaborate seamlessly, and communicate effectively in the office, at home or on the go.  Our products and services include Microsoft Teams Voice, Call Center products, tablets & mobile cellular phones.

The Senior Staff Product Owner for Enterprise Telephony Services (ETS) is Responsible for defining the Teams Product Backlog of User Stories including backlog prioritization, refinement, and creation of acceptance criteria along with agreed upon definition of done. Has the expert knowledge of SAFe principles, Kanban, and Scrum including embracing agile principles and applying lean agile mindset. Demonstrates advanced critical thinking skills like Analytical, Problem Solving, Open-minded, creativity, etc. Is an expert in multiple Product/Domain knowledge areas that guides, informs, and provides insight on what product enhancements, maintenance, and efficiencies are needed.

Key ResponsibilitiesDefining Team Product Backlog of User Stories including backlog prioritization, refinement, and creation of acceptance criteria along with agreed upon definition of done. Has autonomy to make decisions around the team backlogPartner with the Product Manager to understand priorities and PI features and supports driving the Product Increment (PI) objective at the Team LevelDrives Iteration Goals and content via prioritized user storiesProduct/Domain expert that guides, informs, and provides insight on what product enhancements, maintenance and efficiencies/remediation are neededEnsures the technical integrity of the solutionProduct decision maker including Functional and NFRs; accepts User Stories and Iteration IncrementsConducts impact analysis for optimal product delivery, industry trends etc.Contributor to the Vision, Roadmap and ROI; ensures the team’s backlog aligns to the roadmapActs as the Customer for Teams including being the liaison between the business and teamEnsures team risks and dependencies are identified and managedCollaborates with the System Architect to prioritize EnablersStakeholder management; Accountable for identifying and manage risks, scope trade-offs, and timeline impactsCollaborator of dependencies with the team, Product Mgr. and other teams for optimal delivery outcomesLeverage various Agile processes such as Story and Value Stream Mapping and Estimating using Fibonacci scaleSupports DevOps and Security best practicesInstrumental role in the preparation of the system demo as well as producing the system demoAttends and actively participates in Release Train Ceremonies: PI Planning, System Demo, ART Sync, and Inspect & Adapt when part of an ART.Attends and actively participates in Team Agile CeremoniesEnsures feedback from System Demos Retrospectives and I&A workshops are taken back to teams for possible inclusion in future continuous improvement activities.Enable the team to be empowered and self-regulatedLeadership role in third party vendor and solution evaluation, selection, and managementProvides leadership guidance/direction on what is expected of their Role and Responsibilities

Minimum Qualifications5 years of related experience in an agile delivery framework (SAFe,scrum), in a Product Owner or related role.Proficient in translating business needs into user stories that teams can develop into finished deliverables.  Clearly define vision and scope with acceptance criteria.Strong analytical skills to analyze options and drives solutions for complex business problems to deliver business value.Understanding of Epic/Feature refinement, story point estimation processDemonstrated ability to communicate ongoing risks, scope trade-offs, and timeline impacts to partners to ensure alignment.Evidence of building strong relationships with Product Managers, business customers, and other IT partners to define and coordinate feature developments.Solid understanding of agile tools, including Jira and Confluence.Understanding of Voice and Mobility products/services, such as Microsoft TEAMS Voice, NICE CX1, INTUNE and Apple

Preferred QualificationsCertified Scrum Product Owner (CSPO) or Product Owner/Product Manager (POPM).Technical expertise of voice and mobile products and industry knowledge will be a distinct advantage.Demonstrated experience with enterprise-wide technology products and deployments.Experience handling third party and SAAS applicationsBenefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

300 Value Way

Location:

USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $124,800.00 to $162,300.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.