Overview Senior Specialist - Store Support/Operations About the Role We're looking for a Sr. Specialist to power our in-store experience by supporting our Mobile, Inventory, and Pricing Applications and Hardware. You'll be key in building, testing, and implementing our mobile and back-office applications, ensuring our retail associates have the tools they need to stay focused on our customers. If you're an Agile pro with strong project management skills and a knack for problem-solving, you'll thrive in this fast-paced environment supporting our critical store systems and new technology rollouts. Key Responsibilities • Builds Agile stories, tests and implements the suite of mobile applications • Provides access to key data and resources to associates via mobile interfaces keeping associates customer facing • Responds to Store questions with a sense of urgency, developing long term solutions for frequent questions • Ensures applications adhere to Company Policies, Standards and Procedures. • Gains feedback, fosters relationships, and responds effectively to Field Operations • Coordinates Mobile and Back Office Hardware and Infrastructure updates between Technology and Stores • Supports Alpha/Beta implementations of new mobile/back-office hardware • Supports Managed Pricing, CSIF and CTS Item Data maintenance • Cross functional support for Next Gen POS Required Skills and Qualifications • Strong Project Management skills • Agile Methodology • Ability to develop and design process improvement • Strong communication skills • Store / Retail Experience • Understanding of store roles and responsibilities • Thinks Critically • Takes Accountability • Embraces A Growth Mindset What you get: We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn. For more opportunities to join our team please visit our careers page. Pay Range USD $54,000.00 - USD $87,000.00 /Yr.