Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist, Inside Sales, you get to echo this promise as Emerson’s frontline specialist, providing outstanding client management, lead management, and sales-focused communication to help grow Professional Tools distributors and identify new sales opportunities. You grow sales with assigned distributors by qualifying leads, communicating promotions and new products, and identifying and performing sales opportunities. 

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

Respond to the assigned distributors’ requests through a variety of communication media. Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions, including shipping, credit, technical service, factory service, and product management, to resolve customer issues and improve processes. Identify and report root cause case issues, gather distributors' needs, preferences, and struggles, and work collaboratively to share feedback and develop solutions for continuous improvement. Coordinate with the Fulfillment Management Specialist to provide accurate lead times and update customers and sales managers until the order is fulfilled. To partner with assigned field sales managers to grow sales and aid productivity. Proactively engage with customers to establish and maintain relationships and drive sales; provide information regularly through outbound emails and calls. Identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, etc.

Who You Are:

You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.

For This Role, You Will Need:

Bachelor's degree in Business, Marketing, or related courses. 3+ years of relevant experience in Inside Sales, Customer Service, or Key Accounts Management. Excellent English communication skills. Strong customer focus with a dedication to delivering excellent service. Proficiency in Microsoft Office applications.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

 

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