About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SrAdmin-AZURESec,PaloAlto,CLOUDSec

Job Summary
The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex security incidents and conducting root cause analyses, ensuring the highest standards of customer satisfaction and security posture. The role requires a deep understanding of Azure Security and Palo Alto technologies, contributing to the overall effectiveness and security of the organization. (1.) Key Responsibilities
1. Provide Advanced Technical Support For Azure Security And Palo Alto Solutions By Troubleshooting And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Technical And Security Issues, Implementing Effective Solutions To Mitigate Risks And Enhance System Reliability.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Tickets Within Agreed Slas, Collaborating Effectively With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Drive Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings While Proactively Addressing Potential Security Threats.

Skill Requirements
1. Proficient In Azure Security And Palo Alto Technologies
2. Strong Understanding Of Cloud Security Principles And Practices
3. Familiarity With Azure Active Directory And Its Security Features
4. Excellent Problem-Solving Skills And Analytical Thinking
5. Ability To Work Collaboratively In A Fast-Paced Environment

Certification
1. Optional But Valuable: Azure Security Engineer Associate Certification
2. Optional But Valuable: Palo Alto Networks Certified Network Security Engineer (Pcnse)