Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Implementation

Job Summary
We are seeking a highly motivated and technically skilled Implementation Project Manager to lead customer-facing electronic payment processing projects. This role involves managing cross-functional teams, coordinating complex implementations, and ensuring seamless integration of Mastercard’s payment systems including API-based solutions. If you have a strong background in payment processing, project management, and API integration, and are fluent in English, French, and Arabic, we encourage you to apply.
Key Responsibilities
•\tServe as the primary point of contact for customers and Mastercard representatives throughout the end-to-end execution of projects implementation.
•\tLead planning, coordination, and execution of standard to complex implementation activities, ensuring timely delivery and high-quality outcomes.
•\tAssess customer requirements and document impacts on Mastercard’s core and non-core processing systems, including API-based integrations.
•\tDefine project scope, develop detailed implementation plans, and manage timelines using Mastercard’s global project coordination methodology.
•\tCoordinate internal and external resources, including technical and non-technical stakeholders.
•\tManage multiple customer implementation projects simultaneously.
•\tFacilitate customer onboarding, host interface testing, certification, and go-live support.
•\tProvide expert guidance on Mastercard’s APIs.
•\tSupport post-implementation reviews and continuous improvement initiatives.
Qualifications
Technical Expertise
•\tStrong background in Information Technology, with knowledge of network infrastructure, system architecture, and application development.
•\tProven experience with API integration.
•\tFamiliarity with API testing tools.
•\tUnderstanding of data formats such as JSON and XML in payment environments.
Industry Knowledge
•\tIn-depth knowledge of electronic payment transaction processing, including authorization, clearing, and settlement.
•\tStrong understanding of Mastercard’s processing systems, message formats, and host interface testing services.
•\tFamiliarity with the four-party model and Mastercard’s transaction lifecycle.
Project Management
•\tExperience managing complex projects in matrixed organizations.
•\tProficiency with project management tools and methodologies.
•\tAbility to manage change and adapt to evolving customer needs.
Communication & Collaboration
•\tExcellent verbal and written communication skills.
•\tStrong interpersonal skills and ability to build relationships with customers and internal teams.
•\tExperience delivering training and presentations to technical and business audiences.
Personal Attributes
•\tSelf-starter with a proactive attitude and passion for continuous learning.
•\tStrong analytical and problem-solving skills.
•\tComfortable working independently and collaboratively.
Language Requirements
•\tFluent in English (required)
•\tFluent in French and Arabic (required)
Why Join Us?
At Mastercard, you’ll be part of a global team transforming the way the world pays. You’ll work on cutting-edge projects, collaborate with top-tier professionals, and make a real impact on the future of commerce. We offer a supportive, inclusive, and innovative work environment where your ideas are valued and your growth is encouraged.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.