Your key responsibilities • Ensure Warehouse related processes such as labelling, sampling, picking, packing and PGI are executed in a Timely and Right First-Time manner to foster customer satisfaction, and pro-actively communicate delivery related information and mitigation plans (where appropriate) to stakeholders. • Ensure that Incoming shipments are received in SAP in a Timely and Right First-Time manner. • Ensure Warehouse Service Provider operate in Safe and Compliance (Quality and Business) fashion. • Review, develop, monitor, and enforce the appropriate Service Level Agreement with Warehouse Service Provider. • Engage internal and external stakeholders to align operational imperatives and deliverables. • Initiate and manage projects related to service, efficiency and / or savings improvements and drive all team members to engage in Continuous Improvement initiatives for their respective area of responsibility. • Review escalation of issues from customers' or shippers' and reviews complaints regarding services related to warehouse operations. • Ensured for GMP and GDP of Pharma regulations.