**Senior Specialist, CX, PE, P&B** **Plainsboro, NJ, US** **Hybrid** **Band J** As a Senior Specialist in Order Management, you ensure smooth customer orders and top-tier satisfaction. You’ll manage operations, strengthen client relationships, drive digital transformation, and resolve issues efficiently—all while maintaining clean data and staying ahead with CX training. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. **Your key responsibilities** + Administer day to day activities of customer order management + Display a customer centric attitude and proactively maintain strong customer relationships + Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement + Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed + Ensure clean and accurate data management and analysis + Proactively participate in CX Training Programs and manage self-learning **We bring** + Opportunities for growth and advancement for those who embrace innovation and take initiative. + Supportive environment where individuals are empowered to progress and contribute to meaningful change. + Responsibility and accountability in living company values and driving sustainable solutions. + Recognition and celebration of your efforts and accomplishments. + A flexible work environment that empowers people to take accountability for their work and own the outcome + Dedication to creating better futures for customers, communities, people, and the planet. **You bring** + Bachelor's degree, preferably in Supply Chain Management, Logistics, Business Administration, or related field + 1+ years’ experience in supply chain, logistics, or related field and at least 1 year of customer service experience + A commitment to teamwork, fostering collaboration and respecting diverse perspectives + Proactive, positive attitude, open to learn and grow + Analytical thinking and problem solving + Knowledge of MS Office applications. SAP and Customer Relationship Management (CRM) beneficial. The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary $29.00-$31.00. In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements. dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich. As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.