**About Us** At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. **Why Join Our Team?** How about the below for the Spa Job advert: There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience. As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life. We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations. **About the Role** We have an opportunity to join our team as a Senior Spa Receptionist. In this role you will be the first point of contact for our guests arriving at the Spa & Leisure reception and will provide a friendly, efficient and professional first impression. As the Senior Spa Receptionist, you will ensure that all shifts run smoothly and efficiently, taking responsibility for the entire Spa & Leisure Reception Team, you will have a strong awareness of all Spa and Leisure areas and a complete understanding of the department and the hotels various facilities to offer the very highest level of customer service. You will be a role model within the team and be an invaluable resource for all Reception Team members. Your responsibilities will include; **Guest Registration** · Welcome and check-in all guests in a cheerful and professional manner that aligns with Preferred, AA & Visit Scotland standards, and acknowledge those who are waiting. · Offer guests to be shown to their Spa lockers and informed about Spa facilities including the Spa Café and relevant opening hours. · To be aware of any treatment moves and guest concerns each day. · Ensuring strong communication links with the Reception Team, Spa Cafe team, Therapist team and Attendant team regarding all details relating to guest’s arrival, departure, and requirements including all VIP details. · To check special requests and act accordingly to ensure that the guests receive the service that they require. **Guest Departure** · To ensure that all guests departing the facilities are addressed in a friendly and professional manner, ensuring to ask how their experience was. · To efficiently deal with any billing queries that might arise. · To ensure that any relevant information such as feedback/complaints are handed over to the Senior/Management team in a timely manner. **Information Services** · To be a point of contact for guests in providing information on the hotel facilities including food and beverage outlet opening times and the Dukes Club House. · Ensure that the reception team are knowledgeable in the hotel facilities by sharing information with them of updates to hotel facilities. · To be knowledgeable about the Kohler Waters Spa and services offered. · To have excellent knowledge about the surrounding area, local attractions, and amenities. **Training & Development** · To implement, in conjunction with Spa Operations Manager, training plans & procedures to provide on the job training to all team members. · Always make sure staff motivation and morale at the highest level. · To provide constructive feedback to team members on a continuous basis. · To help with training for all new starts and be aware of all training S.O.P’s. · To seek opportunities, in conjunction with the Spa Operations Manager, to provide continuous coaching, training & testing of Preferred, Visit Scotland & AA Standards and ensuring the correct processes regarding training are kept up to date and continuous. · To monitor shift handovers and ensure that these are handled in a professional and beneficial manner to all team members. · Manage absence of team members ensuring swift follow-up and involvement of appropriate managers if necessary. · To ensure that all daily administrative tasks are kept up to date and all team members are following daily tasks For a comprehensive list of responsibilities please get in touch for the Job Description. To be successful in this role you will have the following qualities and experience: · Good time management including treatment times; excellent attendance. · Excellent interpersonal skills and feel at ease with people from all walks of life · Enthusiasm · Committed to providing a first-class welcome, and ensuring guests leave satisfied · Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome · Flexible approach to the job and be able to work a variety of hours including evenings and weekends. · Computer literate · Be able to work as part of a team. · Be an excellent communicator but also a good listener. · Be tactful and aware of the need for confidentiality. · Have a smart appearance and good personal hygiene. **Hours** Permanent Contract, 40 hours per week, working 5 days out of 7 **Remuneration** Annual Salary £29,334.88 **Benefits** · Free meals and drinks in our complimentary staff canteen · Discounts across the resort including in our restaurants, room rates, pro shop and golf course · Wider group discounts within Kohler group. · Free access to our on-site gym and spa facility. · Free access to our The Dukes Championship Golf Course · 24/7 access to the Employee Assistance Programme _The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics._