Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description This is a remote position and can be located anywhere in the United States. A highly skilled and experienced NICE & Salesforce Integration Specialist is needed to bridge the gap between contact center operations and the CRM platform. This position requires deep technical expertise in both NICE (specifically CXone) and Salesforce (SFDC), along with demonstrated AI experience. This will enable seamless data flow and optimized agent workflows to enhance customer service capabilities leveraging the combined power of NICE and Salesforce. Responsibilities include designing, developing, implementing, and maintaining integrations between these platforms, ensuring data integrity, system stability, and user satisfaction. They will also use AI to optimize business processes and improve customer experience. Key Responsibilities Design, develop, and implement custom solutions within the NICE and SFDC ecosystems. Focus on leveraging AI to enhance capabilities. Build and enhance Salesforce Service Cloud components that integrate with contact center platforms. Configure and customize Salesforce Service Console and SF Agent for optimal agent experience. Create and maintain documentation for all integration points, workflows, and technical specifications. Troubleshoot complex integration issues across multiple tiers of support. Collaborate with stakeholders to gather and understand business requirements. Translate these requirements into robust and scalable technical solutions. Integrate NICE and SFDC with other external systems and applications using APIs and web services. Configure and customize Salesforce workflows, process builders, and custom objects to optimize business processes. Develop and implement AI solutions. This includes machine learning models, predictive analytics, and natural language processing (NLP) to improve customer service and operational efficiency. Conduct code reviews, troubleshoot issues, and provide technical guidance and support to junior team members. Stay current with the latest trends and advancements in NICE, SFDC, and AI technologies. Implement best practices for security, performance, and scalability in all integrations. Develop and execute testing strategies to ensure reliability of integration points. Provide technical guidance to team members on integration approaches and standards. Monitor integration performance and recommend improvements. Qualifications Bachelor's degree in Computer Science, Information Technology, related field, or equivalent experience. 5+ years of experience in solution engineering or development with a focus on NICE and Salesforce platforms. Demonstrated experience integrating call center platforms (particularly Nice InContact) with CRM and ticketing systems. Strong knowledge of Salesforce development, including Apex, Lightning Components, and Salesforce APIs Experience implementing and customizing Salesforce Service Cloud and SF Agent for contact centers. Proven experience with ServiceNow integration capabilities and API frameworks Proficiency in Salesforce technologies, including Apex, Lightning Components, Visualforce, SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs. A strong understanding of cloud computing platforms like AWS, Google Cloud, or Azure for model deployment and scalability. Familiarity with Salesforce Einstein AI capabilities, including predictive analytics and machine learning integration. Excellent problem-solving, analytical, and critical thinking skills. Strong communication, collaboration, and interpersonal skills for effective teamwork and stakeholder engagement. Experience with RESTful APIs, SOAP, JSON, and XML Proficiency in at least one programming language relevant to integration development (JavaScript, Python, Java, or C#) Understanding of telephony concepts, IVR workflows, and contact center operations. Experience with web-hook implementations and event-driven architectures Knowledge of authentication protocols (OAuth, SAML, JWT) Preferred Qualifications Salesforce certifications (Platform Developer, Service Cloud Consultant) Nice InContact certification or extensive platform experience Experience with CTI adapters and telephony integration in Salesforce Knowledge of Salesforce Digital Engagement and omni-channel routing Experience with WebRTC and SIP protocols Experience with cloud platforms (AWS, Azure, or GCP) Familiarity with CI/CD pipelines and DevOps practices Experience with data transformation and ETL processes Understanding of contact center metrics and reporting requirements Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $96,800 - $150,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-FP1 #LI-Remote