**Introduction** SME with deep technical skills in both AIOps and Instana products. Someone who can go very deep into the products to resolve a particular issue but also can step back to get wholistic view of the customer problem to get to root cause quickly. Someone who can translate complex customer issues into easy-to-understand product requirements for product management and development leaders to improve our product capabilities. **Your role and responsibilities** Band 9 senior solution architect with years of customer experience. **Required technical and professional expertise** * Provide leadership to drive software product design and optimization to fulfill customer needs with agile market responsiveness * SME with deep technical skills leads strategic presales customer engagements to drive new Software revenue by designing/delivering custom demos, PoCs, and technical validation workshops. * Represent and proactively providing technical input for APAC clients' cloud transformation initiatives and adoption of IBM Automation portfolio * The goto SME Technical Advisor for complex post-sales projects, resolving critical architecture bottlenecks through CSP platform * Develop and share Best Practices and publications for IBM Automation software solutions * Develop technical hands-on labs for Instana and AIOps and delivering training for business partner and broader IBM field teams. * Collaborate with cross-functional teams to drive customer requirements and serviceability items into AIOps/Observability solution design and delivery IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.