Meet the Team

At Cisco IT, we’re not just redefining technology, we're reshaping the way Cisco runs. Our team is at the forefront of reimagining business operations by combining smart technology, streamlined processes, and impactful data insights.

Together, we’re building the future of Cisco—reinventing applications, redefining experiences, and unlocking the full potential of our people, products, systems, and data. This is your opportunity to be part of an ambitious journey that’s setting the standard for what’s next in the digital world.

Join us—and help show the world what’s possible!

Your Impact

The CRM Engineering & Transformation Office (CETO) is a driving force behind improving the customer and partner experience across Cisco’s Support Services. We are seeking a Software Engineer to join the team, focusing on Support Case Management within the Service Delivery function.

In this role, you will:Chip in to the development of innovative applications that support project delivery in CRM applications space.Collaborate with multi-functional teams from IT, Operations, and Engineering.Gain valuable exposure to the broader Cisco IT and Customer Experience(CX) strategy.Work closely with Product Owners, Product Managers, Technical Architects, and development teams to deliver solutions that are aligned with business goals and technology roadmaps.Key Responsibilities:Craft and develop customized solutions within the Salesforce and UI platforms to support business functions, project objectives, and company goalsImplement and maintain integrations between Salesforce and non- Salesforce for internal or external facing systemsDevelop and handle SFDC Apex classes, triggers, and Lightning components. Customize UI experience with Angular and reactBe responsible for the full application lifecycle, including requirements refining, development, testing, deployment, and ongoing maintenanceCollaborate with business collaborators to gather requirements and implement improvements in a fast-paced environmentProvide technical leadership by setting development procedures for integration, architecture, testing, and deploymentFix and resolve technical issues to ensure efficient performance and reliabilityKnow the latest with Salesforce platform updates and recommend improvements or enhancementsBuild and maintain documentation, including design specifications and user guidesMinimum Qualifications Possess a Bachelor’s degree in Computer Science or a related field is required; (Master’s degree is preferred)A validated experience of 8+ years as a Salesforce and UI Developer in an IT environment.Hands-on experience developing and customizing applications within Salesforce Service Cloud, including Lightning Web Components, Apex, Flows, Service Console, Omni-Channel, and case management.Sophisticated knowledge of React.js (hooks, state management, Context API, Redux) and/or Angular (v8+, RxJS, TypeScript) for building intuitive, responsive UIs.A consistent track record to gather requirements, design solutions, develop features, test, and deploy production-ready applications end-to-end.Preferred QualificationsSalesforce Certifications: Salesforce Platform Developer I/II or Service Cloud Consultant certifications strongly preferred.Deployment & CI/CD: Familiarity with Salesforce DevOps tools ( Copado, Flosum) and frontend CI/CD pipelines.Performance & Optimization: Knowledge of techniques such as lazy loading, code splitting, caching strategies, and optimizing Lightning and SPA performance.Reusable Components: Experience building and maintaining component libraries (LWC base components, Material-UI, Angular Material).Integration Expertise: Exposure to Salesforce integrations with authentication (OAuth, JWT), analytics, and third-party apps.Leadership & Collaboration: Experience leading small projects, mentoring junior developers, and working closely with product owners, architects, and multi-functional teams.Web & Integration Skills: Solid base in JavaScript (ES6+), HTML5, CSS3, responsive design, and integrating with RESTful APIs/GraphQL.Testing & Quality: Practical experience with unit testing frameworks (Jest, Jasmine/Karma, React Testing Library) and commitment to writing clean, maintainable, and scalable code.Version Control & Collaboration: Proficiency with Git and working within Agile/Scrum teams.UI/UX Focus: Strong understanding of UI/UX guidelines to deliver engaging, user-friendly experiences.Problem Solving, excellent debugging skills and ability to resolve sophisticated issues across UI and Salesforce layers.Hands on experience with AWS is a plusAble to work on distributed team.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.