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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Industries Infrastructure Engineering team manages the public cloud infrastructure for our services. We design, provision, and maintain the infrastructure throughout its lifecycle. We are responsible for maintaining 99.99% service availability for one of the largest and most trusted cloud platforms in the world.

We are looking for a Senior Software Engineer (Infrastructure) who will take an active role in the team in implementing our vision to fully automate the infrastructure lifecycle management, including incident remediation and prevention for our SaaS services. If you are passionate about customers’ success, providing high-quality SaaS services, creative thinker, love to automate, and believe that everything can and should be automated, then this is your dream career opportunity.

We are seeking a skilled and detail-oriented individual to join our team. As a Senior Software Engineer, you will be responsible for onboarding new services onto the Salesforce Hyperforce public cloud environment and maintaining the existing ones; ensuring the availability and performance of all our services, systems, and applications. This role requires a deep understanding of Public Cloud system architecture; strong analytical skills to identify potential bottlenecks or areas of improvement.

You will work closely with the Development, Quality, Performance, and Support teams and support multiple sub-clouds within the Industries verticals. The candidate must be a self-starter and possess excellent analytical skills. Passion for security, availability, and prior experience working at or closely with CRM and Cloud Service Providers is a major plus.

ResponsibilitiesDesign, provision, and maintain the infrastructure throughout its lifecycleMonitor the availability and performance of cloud services, systems, and applications.Work with engineers on the design, deployment and continuous improvement of meaningful infrastructure services (i.e logging, monitoring and alerting)Analyze system and application metrics to identify potential performance issues or bottlenecks.Design, implement, and maintain monitoring tools and systems to track and report on availability and performance.Collaborate with cross-functional teams, including architects, developers, and infrastructure teams, to identify and resolve issues.Provide guidance into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Operability and availabilityDevelop and maintain monitoring dashboards and reports to provide visibility into the availability and performance of architectural services.Participate in capacity planning exercises to ensure the scalability and reliability of our systems and services.Conduct root cause analysis for incidents and provide recommendations for improvements.Stay updated on industry trends and best practices related to availability monitoring and performance optimization.Continuously raise our standard of engineering excellence by implementing standard processes for coding, testing, and deployment. Document monitoring procedures, configurations, and troubleshooting guides.

RequirementsSolid understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recoveryProficiency in designing and implementing sophisticated monitoring and alerting solutions for maintaining 99.99% and higher service availabilityParticipate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly availableExpertise in cloud computing platforms such as AWS, Azure, or Google Cloud Platform is a must.Proven work experience as a monitoring specialist, or a similar roleExcellent analytical and problem-solving skills with the ability to identify and resolve performance and service availability issuesIn-depth, hands-on experience with Linux, networking, server, and cloud architecturesSolid understanding of network protocols, infrastructure components, and virtualization technologies (Kubernetes preferred)Bachelor's degree in computer science, information technology, or a related field. A master's degree is a plus.7+ years of experience in Software Development with a focus on service availability and reliability5+ years of experience with large-scale, high-volume SaaS, PaaS, or other cloud provider environmentsFluency in one or more scripting languages such as Python or Ruby is a must.Strong communication and collaboration skills to work effectively with cross-functional teams.Excellent written and verbal communication, able to collaborate and rally support

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.