Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** **Primary Responsibility:** + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so **Required Qualifications:** + 6+ years of experience into functional side of applications (e.g. Testing, Business Analysis, etc.) + 3+ years of experience in operations/production support role + Experience with browser-based debugging and performance testing software + Experience or knowledge in the following: + Tools: + Service Now (ITSM) + Postman + Splunk/Dynatrace + SQL Developer + Rally (preferable) + JAVA, WebServices (preferable) + Excellent troubleshooting skills + Knowledge of AI Tools, Github Copilot, M365, PR Code Review, Stroy Craft etc. + In-depth knowledge of Monitoring tools like Dynatrace, splunk + Interface/co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required + Root cause analysis of problems/issues reported by clients/members + Proven to be capable to communicate across multiple teams on day-to-day support operations + Proven skills to analyze and document requirements related to project/application + Proven troubleshooting skills to work on member issues and finding their root cause + Use GitHub copilot, M365, PR Code Review and other AI Toolset on a daily basis + Proven excellent communication skills to collaborate with Technical/Business teams + Proven to be a good team player + Proven eagerness to work-upon/learn new applications and tools + Proven capability to understand/learn without much external help + Proven ability to analyze and document user/application requirements + Proven ability in identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ \#Njp #Nic