PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. (https://careers.pagerduty.com/) At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. **Are you passionate** about building the next generation of **_AI-driven systems?_** At PagerDuty, our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology. As a Senior Software Engineer, you’ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team that’s redefining what’s possible, we want to hear from you! **Key Responsibilities** + Design, build, and maintain robust backend systems with a focus on AI and agent/chatbot technologies. + Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations. + Participate in the full software development lifecycle, from design and architecture to deployment and support. + Take part in on-call rotations to ensure high availability and reliability of our services. + Contribute to technical discussions, code reviews, and mentor other engineers. + Work with cutting-edge technologies in a fast-paced, collaborative environment. **Basic Qualifications** + 5+ years of professional software engineering experience, with a strong focus on backend development. + Recent (last 6-12 months) hands-on experience in AI or chatbot development. + Experience shipping code as part of a team in a production environment. + Solid understanding of distributed systems, APIs, and scalable backend architectures. + Willingness to participate in on-call rotations. + Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. + Strong communication and collaboration skills. + Based in Lisbon, with the ability to work remotely in Portugal after 20 days. **Preferred Qualifications** + Experience with LangGraph (strong plus, as it’s foundational to our AI/agent work). + Experience with Elixir for backend development. + Background as a Backend Engineer with AI experience, or as a Machine Learning Engineer with product development experience. + Experience working in SaaS or cloud-based environments. + Familiarity with modern DevOps practices and CI/CD pipelines. + Experience mentoring or leading other engineers. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our **Lisbon office 1 day per month** , so you can thrive in your new role and fully embrace being a Dutonian! **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts (https://careers.pagerduty.com/jobalerts) ! **Where we work** PagerDuty operates a hybrid work model with offices (https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) . **Your package may include:** + Competitive salary + Comprehensive benefits package from day one + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram. **Additional Information** PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.