Summary:
The USRM Servicing Technology group is seeking to hire a Senior Software Engineer for an IVR bot development team. In this role you will work within an Agile delivery team to provide solutions that address the needs of customers, agents, and representatives in our call centers. The team uses Amazon Lex and Connect services to build voice bots that allow a phone caller to self-service activities for a policy, e.g., make a payment or request a copy via email.
Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As an experienced Senior Software Engineer at Liberty Mutual, you’ll help reshape customer interactions, consult on highly complex projects, and solve technical problems while working in an Agile environment - and with the full backing and comprehensive benefits of a Fortune 100 company.
In this role, you would
Develop solutions that meet customer needs and align with technology guardrails and strategyDevelop effective, defect free source code meeting business requirements and Liberty standardsTroubleshoot infrastructure and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functionsInteract with other teams, Product Owner and other Stakeholders to understand and define user stories at a deep technical levelDepict highly complex ideas, issues and designs to varied audiencesPlan work out appropriately, proactively escalate issues that may impact scope, schedule, and budgetParticipating in Agile Ceremonies (refinement, planning, demos, retros, etc.)Mentor new developers and junior developersIdentify and recommend appropriate continuous improvement opportunitiesParticipate in remediation efforts during incident management events and/or provide consultative recommendations on viable resolutionsMonitor system performance, capacity and cost and report changesPractice learning, curiosity and courage to enable strong business outcomesExplore AI and machine learning experimentation by prototyping innovative AI-driven solutions to enhance business processes and solve complex challengesHelp lead implementation of key functional components each sprint, becoming its subject matter expert and proactively identifying any gaps in requirementsQualifications
Qualifications:
A minimum of five years of software engineering experienceA bachelor’s or master’s degree in technical or business discipline, or equivalent experienceExperience with AWS services for IVR, e.g., Lex, Connect and LambdaExperience with API development using NodeJS and TypeScript/JavaScriptExperience with CI/CD pipelines and continuous testing Experience with application observability tools, e.g., DataDogExperience working in an Agile environmentAWS or comparable certifications a plusAbout Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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