Job Summary: Job Description – Senior Software Engineer Location: Reston, VA (Remote) Division: Ticketmaster North America Line Manager: Senior Manager – Sports Platform Engineering Services-AEO Contract Terms: Full-Time THE TEAM You will be working as part of a cross functional platform team to deliver infrastructure, platform and database services for the Sports ticketing product(s) in our Global markets. partnering with product and software engineering teams to ensure alignment on achieving business goals for the Global Sports product suite. THE JOB Ticketmaster Sport is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. The role is based on the Archtics Engineering Operations team on the TM Global Sports Platform Engineering Services Team. Archtics is the primary ticketing software used by professional sporting leagues (NFL, NBA, NHL, NBA) Major college athletics, Casinos, theatres and music venues. You will receive comprehensive training and support to grow into a Systems operations professional while gaining hands-on experience in On-Premise Virtualized and Cloud Environments. You will be responsible for ensuring the smooth operation, maintenance, and scaling of our complex database systems, with a particular focus on Observability. This position requires technical excellence, excellent communication skills, client support and a customer-focused mindset. Because our business is online 24/7, you will be required to work out of hours and provide on-call duty on a rota basis. WHAT YOU WILL BE DOING + Advanced Triage and support in the daily operations for Archtics Ticketing platform part of the Ticketmaster Core systems of monitoring, maintenance and troubleshooting to ensure highly available systems and performance. + Daily On-Call Support: Participate in on-call rotations, where you will learn to respond promptly to critical incidents, alerts and working closely with the incident response team to resolve issues efficiently. + Support the current Windows & Linux platform. + Collaborate with product engineering to bring new components and features to production. + Automate tasks deployments, tests. creating infrastructure as code. + Design and implement resilient, highly available systems. + Plan, organize and communicate project status. + Continuously improve systems, security and drive new standards meeting PCI requirements. + Troubleshoot issues looking at every level of the technology stack. + Infrastructure auditing (looking at current system gaps and maintain a backlog of improvements). WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + Good experience using public cloud (AWS). + Working Knowledge of Virtualized experience (Hyper-V, Vmware) + Good experience scripting (PowerShell, Bash, Python…). + Good knowledge of configuration management (Ansible, Chef, Octopus…). + Experience of configuring Windows and Linux Servers. + Good knowledge of managing Active Directory. + Good experience with Network Storage (NetApp, Amazon S3). + Good experience provisioning with Terraform or CloudFormation. + Experience with data store and secrets management tools such as Vault and Consul. + Good experience working with APIs YOU (BEHAVIOURAL SKILLS) + Has advanced troubleshooting techniques and resolves problems as they occur. + Strong problem solving and analytical skills, frequently identifies enhancements. + Demonstrates good judgment in selecting methods and techniques for obtaining solutions. + Actively participates in overall solution and architectural design of the system. + Pro-actively reviews various sources of performance, security and quality data to ensure accuracy and identify issues. + Is open minded and actively seeks opportunities to try out new ideas and situations + Imports good ideas from similar situations experienced within their team or other teams across Technology. + Ensures all work is performed to high standards. BENEFITS & PERKS Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: + HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) + YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days + WEALTH: 401(k) program with company match, stock reimbursement program + FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support + CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment + OTHERS: Volunteer time off, crowdfunding match LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. Teamwork – While we celebrate individual achievements, we know have more success as a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.