The TOS (Technical Operations and Support) Observability organization has been focused on developing metrics that work towards the goal of stabilizing services in OCI, therefore improving customer experience when using OCI. This group owns the charter to build services, tools, systems, and processes that enhance OCI Operability through improved observability, metrics, and data. Our organization is working on exciting techniques to detect Large Scale Events (outages) in an automated and predictive fashion before they cause serious customer impact. The team will have diverse expertise in systems, networking, and software development to provide the stability, performance and reliability our customers come to expect. We work with multiple service development teams, identify cross-team issues with associated operational risk, and work with many teams across the organization to resolve underlying problems.  With a mix of engineering solutions, troubleshooting expertise, and general operational guidance this role also requires communication and organizational skills. You are the interface between Engineering Operations and Service Teams. The work delivered is mission critical and directly contributes to our customer’s success.