Senior Site Resiliency Engineer, Assurant-GCC, India

The IT Resiliency Engineer is responsible for designing, implementing, and maintaining robust IT systems and processes that ensure the continuity and resilience of the organization’s critical technology infrastructure. This role involves monitoring our applications, planning for potential disruptions, and ensuring that systems can withstand and quickly recover from unexpected outages or failures. The IT Resiliency Engineer will collaborate with various teams to assess risks, identify vulnerabilities, and implement strategies to minimize downtime and data loss.

This position will be in Hyderabad at our India location.

What will be my duties and responsibilities in this job?

All primary job accountabilities/responsibilities for the Senior Resiliency Engineer span the Assurant enterprise.

100%- Operational

Build and maintain application monitors, to ensure our applications are performing at a high reliability rateMonitor applications, to ensure we identify and remediate issues impacting our customers quicklyMaintain knowledge of overall distributed system environments, utilities and proceduresParticipate in on-call rotationsProvide timely, concise communication of incident status to appropriate personnelDocument incident occurrence, root cause analysis and resolution(s) applied using designated repositoriesEvaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrenceConsult with and direct other staff personnel as required for effective incident resolutionResolve development and support issues of high complexity or risk

What are the requirements needed for this position? 

Education

Bachelor’s Degree in Computer Science, Engineering, Information Technology or equivalent experienceTechnology Certification (Optional) – DR (e.g., CDRE), Business Continuity (e.g., MBCP), Network (e.g., CCNA), Microsoft (e.g., MCP) or equivalent experience

Previous Experience:

Minimum 8-10 years of experience in the field of Information Technology, Systems & Application Development/Support, Infrastructure support, Disaster Recovery Minimum 3 years of experience in leading teams or project managementMinimum 3 years of experience in advanced technology analysis and diagramming

Travel/Shift work

On-call duty in the potential event of business continuity incidents and disaster response (24/7/365)Potential for long hours in the event of actual business continuity incidents and disaster responseNo travel required

What other are the Preferred Experience, Skills, and Knowledge?

Previous Experience

Technology Management ExperienceUse of other business continuity software toolsReporting aptitude and capabilities (ie. Excel, PowerBI, Tableau)

Knowledge and Skills

Good communication skills (English)5 years’ experience web application development, to troubleshoot issues by reading logs, and resolving them) 5 years’ experience analyzing technical problems and delivering solutions of high risk4 years’ experience in Azure, .Net, Angular, SQL, REST4 years’ experience in APM Tools (Datadog, App Insights, Dynatrace)4 years’ experience in Performance analysisAdvanced Knowledge of Datadog & Dynatrace Dashboard creation (APM Reporting, Infrastructure Health Reporting)Familiarity with business operations, critical business processes, and interdependencies on systems and applicationsFamiliarity with legal, regulatory and industry security requirements and frameworks.  Including, but not limited to the following:International Organization for Standards (ISO/IEC 27001)Payment Card Industry – Data Security Standards (PCI – DSS)Sarbanes Oxley (SOX)Information Technology Infrastructure Library (ITIL)