Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

Oversee and report on project status, assemble project teams, and help to define assignments against defined schedules and milestones Continuously work to improve the reliability, stability, and performance of the digital platforms by overseeing the implementation of fully automated telemetry, observation, & applied intelligence systems Continuously work to improve problem identification and service restoration of digital platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities Provide periodic on-call escalations support based on established 24/7/365 support schedules Communicate and provide timely status and incident reports to Leadership Collaborate with admins and platform engineers through implementation decisions to achieve highly reliable infrastructure, systems, and integrations Provide advanced Incident Management and Problem Management support to teams, to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs Document all changes following controls, procedures and documentation standards and raises issues and concerns with recommendations for follow-up action Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor’s Degree in Computer Science or equivalent Azure/AWS, Microsoft, RedHat, certifications 5+ years of experience working in global organizations with the ability to effectively communicate with executives, leaders and individual contributors across the organization 1+ years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation Experience with monitoring, logging & telemetry tools like Dynatrace, Splunk, Prometheus, AWS Cloudwatch, Datadog, etc. Experience with automation and tools such as (but not limited to) Jenkins, Chef, Terraform, Ansible, etc. Advanced experience in the use of the following platforms and tools:
Cloud: MS Azure/AWS Cloud Collaboration & Change Management tools: Jira, ServiceNow, Cherwell, etc. Databases: (MongoDB, SQL etc.) Advanced understanding of Networking, Content Delivery Networks (CDN, e.g. Akamai, Cloudflare), and Cloud Platforms Expert in designing, creating and supporting Automation (PowerShell, Python, Ruby, AWK, SED, etc.) to run health-checks and self-healing capabilities for the platforms

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.