Senior Site Reliability Engineer Pennington, New Jersey;Jersey City, New Jersey; Jacksonville, Florida; Plano, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The AWS Senior Site Reliability Engineer will be responsible for working closely with the Cloud Engineering and development teams to create new features, stabilize production systems and introduce efficiencies in the maintenance of critical Cloud provided Identity systems. The role involves using automation tools to monitor and observe reliability in production environment. They are also experienced in finding problems within the operation and suggesting solutions to resolve them. Candidate should have in depth knowledge about AWS, Azure Cloud environment. With specific knowledge about Identity Services. **Responsibilities:** + Serves as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes + Develops solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end operations solutions and provides feedback to the architect and engineering teams + Translates business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies + Creates SRE process for the entire operations team and are on hand to support escalation issues + Provides documented procedures to support team(s) to help them effectively deal with issues + Mentors and guides team members to ensure operations process are optimized + Creates an inclusive and healthy working environment and help to resolve blockers that could impact Operations + Assist in improving application and service lifecycle by holding post-incident reviews, documents all software problems and respective solutions in a shared knowledge base + Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations + Emergency incident response/ Change management/ IT Infrastructure management + Process Improvement **Required Qualifications** : + 7+ years of Cloud experience + Overarching broad and deep technical knowledge of various Cloud related Identity systems + Strong knowledge of KMS and Secrets Vault in the Cloud + Hand-on experience implementing security services on AWS, Azure and/or GCP + Extensive experience and advanced knowledge implementing Identity solutions in cloud + Extensive knowledge of Identity best-practices, latest security threats/trends and mitigation thereof + Advanced scripting experience and capabilities using Python, Perl, Java and/or PowerShell + Deep, in-depth working knowledge of Kerberos and NTLM authentication, MFA, SSO and federation technologies + Working knowledge of Certificate/CA/PKI infrastructure + General understanding of Certificate Authorities and PKI + Security event and incident management systems and/or incident reporting systems and networks + Experience developing scripts using Python, Java, shell scripts on Linux systems + Extensive experience using various technologies such as REST, WebApi, SQL, ORM, IoC, Unit Testing, Integration Testing, CI/CD + Experience with LDAP queries **Desired Qualifications:** + Excellent communication skills, including proven experience effectively communicating technical challenges and solutions to peers, customers, and senior management + Authentication tools and services + Experience and confidence to be the subject matter expert (SME) in an environment of this size and scale to coordinate technical efforts and resolve issues across multiple teams **Skills:** + Collaboration + Innovative Thinking + Result Orientation + Solution Design + Adaptability + Analytical Thinking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.