Role Overview:
We are seeking an experienced SIEM Platform Support Engineer to ensure the reliability, performance, and continuous improvement of our cybersecurity platforms. In this key role, you will provide hands-on technical support, manage platform maintenance, and collaborate closely with cross-functional teams to strengthen our security infrastructure. Your efforts will directly contribute to maintaining a resilient, secure, and high-performing environment.

Key Responsibilities:

Deliver expert-level technical support for cybersecurity platforms, diagnosing and resolving incidents and issues in a timely manner.

Monitor system health and performance metrics; proactively identify and resolve bottlenecks and inefficiencies.

Conduct routine platform maintenance, including patch management, version upgrades, and configuration updates.

Collaborate with security analysts, engineers, and infrastructure teams to implement enhancements and align platform capabilities with organizational security goals.

Maintain comprehensive documentation for troubleshooting processes, system configurations, and support knowledge bases.

Ensure all systems adhere to internal security policies, compliance standards, and industry best practices.

Participate in an on-call rotation to address critical incidents and ensure 24/7 operational continuity.

Qualifications:

Minimum of 7 years of experience in platform support, systems administration, or a related technical support role.

Proficient in administering and troubleshooting Windows and Linux operating systems, with a solid understanding of networking fundamentals.

Hands-on experience with SIEM platforms (e.g., Splunk, IBM QRadar, or similar).

Strong analytical and problem-solving skills with a methodical and detail-oriented approach.

Excellent communication skills with the ability to convey technical information clearly and effectively.

Proven ability to work independently as well as collaboratively in a team environment.

Industry certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or similar are highly desirable.