About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Executive Director, Field Services

Location: Argentina – In Office

Position Summary & Key Areas of Responsibility

We are seeking an experienced and strategic Executive Director to lead Field Services across a designated territory. This leader will own the operational strategy, performance management, and customer satisfaction for a high-impact service delivery organization. The ideal candidate brings a mix of technical acumen, customer focus, and operational discipline to drive improvements in field performance, process efficiency, and service quality.

Key Responsibilities:

• Lead all aspects of field operations across the assigned territory, ensuring high levels of service quality, efficiency, and customer satisfaction.

• Develop and implement strategic plans to optimize service delivery, reduce costs, and improve SLA performance.

• Drive operational excellence by identifying and executing process improvement initiatives aligned with business objectives.

• Provide executive oversight of Tier III customer relationships, resolving escalations and acting as a trusted advisor to key accounts.

• Partner cross-functionally with internal teams (e.g., Sales, Customer Success, Supply Chain) to deliver a seamless customer experience.

• Pursue revenue opportunities by identifying upsell and cross-sell potential, including additional maintenance contracts and ancillary services.

• Manage territory-level P&L responsibilities, including forecasting, budgeting, expense control, inventory management, and resource planning.

• Coach and develop field service managers and teams to ensure high performance and engagement.

• Monitor KPIs and service-level agreements, using data to drive accountability and continuous improvement.

• Champion a culture of safety, quality, and customer-first mindset across all field operations.

Qualifications & Experience:

• Bachelor’s degree in Business, Engineering, Operations, or related field (or equivalent technical training).

• 10+ years of experience in field services, technical operations, or customer service, with 5+ years in people leadership roles.

• Demonstrated success managing large-scale service teams in a matrixed, geographically dispersed environment.

• Strong ability to analyze operational data, identify trends, and drive performance improvement initiatives.

• Experience with executive-level customer relationship management and complex issue resolution.

• Proven leadership in driving employee engagement and talent development.

• Expertise in service delivery metrics, inventory and expense management, and field technologies.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”