Senior Service Technician Job Description **What does the job entail?** As a **Senior Service Technician,** you will be responsible for handling onsite visits for servicing, installing, commissioning, and maintaining GWT and other manufacturers’ water treatment equipment, systems, and solutions. This includes performing service agreement visits as well as responding to both urgent and non-urgent service callouts. Your work will involve hands-on maintenance, troubleshooting, repairs, and system start-ups. You will play a key role in ensuring that all service activities are executed in accordance with Grundfos Water Treatment standards, delivering high-quality technical support and maintaining strong customer satisfaction. Your expertise and proactive approach will help ensure the optimal performance and reliability of our water treatment solutions in the field. **The role is home-based, reporting to our offices in High Wycombe.** **Your day-to-day tasks will include:** + Perform scheduled inspections and part replacements, including those on complex systems. + Communicate site conditions and maintenance needs to customers and colleagues. + Respond to urgent and non-urgent service calls, including troubleshooting and root cause analysis. + Advise customers on service agreements, consumables, and modernization opportunities. + Assess and follow up on customer needs for consumables during service visits. + Oversee quality control, start-up, and adjustment of new installations. + Train customer staff and complete handover protocols. + Support offer preparation and customer visits for modernisation proposals + Complete reports on the Company job management system on completion of the site visit. + Communicate daily with the Service Account Managers, providing job updates including issues, remedial works and follow up duty of care plan where required. + Carry out regular van checks to Company guidelines (regular audits to take place) + Maintain van stock, tools, and equipment in serviceable condition. + Attend and actively participate in regular team meetings. + Participate in staff appraisals, skills matrix, and regular reviews. + Attend necessary training courses, including site specific, to enhance skills and development. + Installing equipment that complies with technical specifications + Coordinating preventative maintenance + Calibrating tools and test equipment + Conducting field modifications + Providing advanced troubleshooting for customers in the field + Contributing to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers + Providing feedback, reports and analysis of field issues to product teams and service management + Monitoring equipment performance to identify potential problems before they become major issues **Who are you?** + 5+ years of experience with broad theoretical knowledge and high technical expertise + Hold a valid UK driving license. + CSCS Card Holder + EUSR Card Holder + Technical knowledge of maintaining Water Treatment systems such as Softeners and Filters; RO, UV and Chemical Dosing systems. + Experience of working extensively on sites within the UK and Europe. + Experience with maintenance management and high level of execution standards. + Technical educational background an advantage. + Strong written and verbal communication skills in English language. + Proficient in English language **What do we offer?** + A salary commensurate with your experience and knowledge + A training program to support you in your daily work, but also to prepare you for possible next steps in our organization. + An informal working atmosphere where trust and cooperation prevail + An international environment with an eye for a good work-life balance + Company vehicle and IT equipment If this job sounds appealing to you, please send your resume and cover letter with the authorisation to process personal data by clicking on “Apply”. We look forward to hearing from you. With the acquisition of Culligan Commercial & Industrial in Italy, France, and the UK in September 2024, Grundfos has expanded its water treatment portfolio to meet the diverse needs of industries, ensuring superior water quality and efficient solutions combined with Grundfos’ world-renowned capabilities in pump technology. This powerful combination will offer even greater benefits to our customers. **For you to know** As the integration of Water Treatment France is still ongoing, the application process may vary from the standard ways. Learn more about Water treatment in Grundfos at https://www.grundfos.com/uk/about-us/what-we-do/water-treatment If you want to dive deeper into the Grundfos universe, please **Meet our People** , visit us on **LinkedIn** , or watch us on **YouTube** . **We look forward to hearing from you.** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: High Wycombe, Buckinghamshire, United Kingdom Contract Type: Full-Time Employment Type: Regular