About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Associate Operations Manager, Service Operations in our DoorDash Labs organization. This is an onsite role with expectations of 100% in-office.

You’re excited about this opportunity because you will…

Execute any Service Technician task and:Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex dataPerform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware with minimal supervisionInterpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting effortsMeticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge baseProvide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasksWork independently to manage and prioritize assigned workload effectivelyMay assist in validating repairs performed by Electromagnetic technicians to ensure quality standards are metCalibrates, configures, and maintains specialized diagnostic tools and test equipment 

Reassignment to shifts including weekend days or evening hours may be required with notice of 2 weeks or more.  Shift differentials are paid for specific evening hours.

We’re excited about you because you have… 4+ years of service work experience Curiosity and an inclination for all things mechanical and repair Strong communication and documentation skills  Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft a major plus Experience with JIRA, MaintainX and other service tools and systems a major plus

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey