Senior Service Specialist Job Description **Senior Service Specialist Houston (hybrid - onsite and field)** **_Come join a team that makes a difference here and around the world!_** **_Peerless Pump, an Indianapolis based subsidiary of Grundfos_** , is seeking an experienced **Pump Service Specialist** to join its Pump Service Team. The **Senior Service Specialist** is responsible for field service applications, system diagnostics, pump commissioning, advanced technical support, quoting and other solutions/service-related functions. Utilizes advanced knowledge of Peerless product solutions and expertise to meet customer needs; knowledgeable on all product applications. Travels to customer locations to understand solution requirements and provide technical expertise as needed. **_Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support._** **Why Peerless?** Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career. **What is the job about?** **_Key Accountabilities/Responsibilities:_** + Provide technical expertise to end-users. + Provide pump start up, supervised start-up, commissioning, and re-commissioning services to end users and sales channel partners. + Provide system diagnostics, analysis and recommendations as required by customers. + Develop quotations and associated technical documents to customers. + Read and understand customer specifications. + Review specifications and determine all technical requirements, including equipment sizing, costing, additions, flange dimensions. + Develop service solutions detailing pricing, delivery schedule, preliminary design information, exceptions quoted to customer specifications. + Perform field diagnostic service such as laser alignment and vibration analysis. + Provide training to end users as required by contractual agreements. + Play a key role in the development, creation and production of Service training programs. + Responsible for field sales and account management functions to fulfill customer pump and system service requirements. + Develops monthly, quarterly, and yearly sales plans with goals and strategies to accomplish sales targets + Call on customers within assigned geographical and/or market area; promote acceptance of the company’s products and services. + Expands customer base in assigned territory. + Technically qualified in selection of equipment and scopes of service work without written specifications. + Performs troubleshooting and emergency call outs as may be required; assists with equipment start up and training as may be necessary. + Document service visits with written trip reports & visual evidence as necessary. **_Key Success Factors_** + Service Sales Revenue + Satisfied and loyal customers to secure customer retention + New Customers **_Working conditions:_** The Senior Service Specialist is responsible for generating profitable Service sales, including all principal duties and responsibilities indicated below. The SSM must increase market share within professional end-user markets focusing on specific accounts and industries; management of accounts to secure and preserve long term relationships, and report specific business, market, and industry information. Responsible for field service applications, system diagnostics, pump commissioning, advanced technical support and other solutions/service-related functions. Utilizes advanced knowledge of Peerless product solutions and expertise to meet customer needs; knowledgeable on all product applications. Travels to customer locations to understand solution requirements and provide technical expertise as needed. **What do you need to apply?** **_We imagine you have:_** + Bachelor’s degree or equivalent in a technical subject *much preferred + 5+ years relevant sales/commercial/technical experience considered in lieu of technical degree. + Proven success in sales, preferably centrifugal and vertical turbine pumps or other rotating equipment. + Must possess the ability to make decisions and sound judgment. + Must exhibit good interpersonal skills with customers and plant personnel when group efforts are required to meet customer’s requirements. + Highly organized and focused on meeting goals and objectives, manage multiple priorities, and capable of working independently with a high degree of accuracy. + Excellent verbal and written communication skills. Effective communicator who possess the ability to engage two-way communication. + Must be able to travel, have a valid driver’s license and be able to fly when necessary. **_Competencies:_** + The personal skills, qualities, behaviors, and attributes required to perform the job effectively. + Working knowledge of computers and PC software, Microsoft Office. + Must have a working knowledge of pumps, pump hydraulics, pump systems, controls or rotating equipment; and all aspects of operation, installation and maintenance. + Knowledgeable with API610 and 611. Preferably API612, 613, 617, and 682 + Product knowledge and experience with hydraulics and pumping systems to a very high level are also required. + Must have the competencies to adapt and succeed in a changing environment. + Customer focused with high level of integrity. **_Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support._** **What’s in it for you?** **What are your goals?** Here at Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business. **_In addition, your day-to-day benefits as a regular, full-time employee include:_** + 5 paid holidays; + paid time off for volunteering; + up to 20 paid vacation days a year accrued by date of hire. + Competitive medical, dental, and vision plans; 401(k)-match program. + Annual bonuses, parental support, engaging team buildings. + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. + Long-term career development with regular dialogue, as well as continuous learning and development opportunities. + Access to the modern Grundfos Academy to pursue further both personal and professional development. + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. **Do you want to learn more?** If you have questions or would like to know more about this position, please contact recruiter at bhummel@peerlesspump.com If this job sounds interesting, please send your resume and cover letter by clicking “ **Apply** ”. **_We look forward to hearing from you._** If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless. **I am PEERLESS!** **_Peerless participates in E-verify and is an Affirmative Action, Equal Opportunity Employer. All positions subject to post offer drug screening and background checks._** Peerless needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Peerless and Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities. Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Houston, Texas, United States Contract Type: Full-Time Employment Type: Regular