Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

UK & Ireland's premier AWS, Microsoft & Oracle partner3300+ strong, €350/£300m revenue business10+ years as a Great Place to Work in Ireland & UKBest Workplace for Women in the UK & Ireland by GPTWBest Workplace for Wellbeing in the UK by GPTW

Job Description

We're looking for a strategic, systems-minded Service Designer & Change Lead to join our growing design capability. You'll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs, whilst leading organisational and cultural transformation to ensure successful adoption and sustainable change. 

Service Designers & Change Leads at V1 work across the full service lifecycle, from discovery through to live and beyond. You'll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions. Crucially, you'll also design and implement change strategies that ensure new services and ways of working are successfully adopted and embedded within organisations. 

You'll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You'll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services. Additionally, you'll guide organisations through transformation—whether that's moving from waterfall to agile delivery, implementing new technologies like AI, or redesigning organisational structures using progressive approaches inspired by frameworks like sociocracy and Brave New Work's OS Canvas.

Qualifications

We're particularly interested in people who: 

Service Design Expertise: 

Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users 

Are comfortable working in ambiguity and helping teams find direction 

Can plan and lead workshops and navigate, manage and influence diverse stakeholders 

Understand and design for accessibility and inclusion across channels and touchpoints 

Can define the service vision and unite a team around it 

Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it 

Change Management Capabilities: 

Have experience applying change management methodologies such as ADKAR, Kotter's 8-Step Process, or Lean Change Management 

Can assess organisational readiness for change and design tailored change strategies 

Are skilled at identifying and working with change champions, resistors, and stakeholders across all levels of an organisation 

Understand how to measure and evaluate change success, including adoption rates and cultural shifts 

Can design and deliver change communications that resonate with different audiences and address concerns proactively 

Have experience supporting transitions from traditional project delivery to agile ways of working 

Are comfortable facilitating difficult conversations about organisational change and helping teams navigate uncertainty 

Systems and Organisational Thinking: 

Think beyond the immediate problem to design services and organisational structures that are sustainable, strategic and future-proof 

Have knowledge of progressive organisational models (such as sociocracy, holacracy, or self-management) and when to apply them 

Can assess and redesign organisational structures, governance, and decision-making processes 

Understand how to implement new policies (such as AI governance) and ensure meaningful adoption rather than just compliance 

Communication and Facilitation: 

Have excellent communication skills, able to adapt information to different audiences and mediums 

Can build a strong evidence base to support design and change decisions—and clearly explain or defend those decisions when challenged 

Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructively 

Can facilitate workshops that bring together diverse stakeholders to co-create solutions and build buy-in for change 

Technical and Analytical Skills: 

Can interpret performance data to make design decisions and inform success metrics to effectively evaluate success and impact 

Visualise complex systems clearly through service blueprints, journey maps, organisational charts, or ecosystem diagrams and adapt the output to the audience learning preferences 

Are confident with tools like Miro and Lucid with basic level of Figma 

Understand and can effectively use design-thinking, systems thinking, change management frameworks, and co-design techniques to help guide teams and make decisions 

Collaborative Working: 

Work with clients, not just for them—co-creating solutions as one team, and building trusted, respectful partnerships 

Have experience working in agile, multidisciplinary teams 

Can coach and mentor others in both service design and change management approaches 

Desirable Experience: 

Have experience working to the GOV.UK Service Standard or within the public sector 

Have worked on digital transformation programmes that involved significant organisational change 

Have experience with AI implementation and governance 

Are familiar with progressive organisational design approaches and frameworks

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

Ashley Smith - Talent Acquisition Capability Partner

[email protected] #LI-AS1 #LI-Hybrid