Our client is seeking a Senior Service Designer to support digital transformation projects through human-centered design and agile methodologies, improving service delivery and user experiences.

Must Have skills
Experience with service design research and outputs (minimum 2 years). Experience observing and analyzing usability testing. Experience with service performance measurement and reporting. Ability to integrate human-centered design methods into complex program reviews. Familiarity with service blueprinting, journey mapping, and usability testing. Proven experience working within cross-functional Agile product teams. Competency in conducting and analyzing qualitative field research. Proficiency in co-design workshop planning, execution, and evaluation. Experience with concept testing and service prototyping. Experience working on complex, large-scale public sector service transformation projects. Background in change management, organizational or policy shifts. Experience facilitating organizational design and cultural shifts. Candidates must provide a personal portfolio of work for submission. The portfolio must include work samples with brief annotations explaining the work.
Note: A link to an on-line portfolio will not be considered.
Responsibilities summarized in bullet form
Conduct discovery and review activities to inform digital transformation strategies. Apply service design practices such as journey mapping, process mapping, and co-design. Analyze user experience across channels and identify service gaps and opportunities. Deliver prototypes, co-design sessions, and usability testing iterations. Create service blueprints and performance measurement strategies. Collaborate with stakeholders to develop change management and implementation plans. Contribute to agile team activities like backlog grooming and sprint planning. Document and report on the impact of service design interventions.