The T&M Global Services Team has an immediate opening for a Service Delivery Program Manager. The successful candidate for this position will be responsible for maintaining strong customer relationships and ensuring successful delivery of hardware services to meet the expectations of the T&M’s customers. The Services Delivery Program Manager will work with a wide and diverse set of people and resources to define and manage service delivery to ensure customer success with the T&M services. The Service Delivery Program Manager works closely with internal teams including: Services Offerings Management, Technical Support, Field Services, Customer Operations, Manufacturing Services, and Sales Account Managers throughout Americas, Asia, and Europe. To be a successful Service Delivery Program Manager, you should demonstrate strong interpersonal, leadership, teamworking, and effective communication skills paired with customer service and solution driven mentality to collaborate with team members and external customers to identify, analyze, and solve problems in fast paced environments. Additionally, a successful Program Manager aligns strongly with the culture, values, and mission of the Test and Measurement business at Emerson, the T&M Post Sales Services function, and the Service Delivery Management team. **In this Role, Your Responsibilities Will Be** : + Customer Management: work directly with Sales and customer to develop service proposal, set expectations and SLAs for service delivery. Identify customer needs and overseeing service delivery within the business context. Handle customer issues. Assess customer feedback and use your creativity to establish, improve, and refine services. Attend or lead customer on-site events and service reviews + Act as the single point of contact for the service agreement: develop a communication plan and ensure execution to the plan, resulting in professional and consistent communication with the customer and other collaborators. Effectively negotiate scope and schedule changes. Accurately identify and communicate internal and external customers’ needs. Organize and facilitate operations reviews that ensure key team members are presented with accurate and concise information to make decisions. + Influence others to ensure successful service delivery: frequently collaborate with other departments such as manufacturing, R&D, operations, quality and sales and lead with influence to ensure the success of service delivery and set the stage for future success of your next engagement working with these team members. Develop a sense of urgency in collaborators while also building a solid foundation for future collaboration. Work with business owners to communicate delivery schedules, project plans, etc. Communicate service program updates to internal partners and external customers. Drive alignment with training programs across applicable cross-functional teams. + Lead project analysis on resource, schedule & budget planning and risk assessment: Monitor and report out to customers on service program costs, status, quality; bring up issues when necessary. Evaluates and approves changes that substantially impact the scope, budget, or schedule of a service agreement. + Create project plans that drive successful, measurable project execution: Ensure technical feasibility, financial viability, risk assessment and schedule are well understood by collaborators. Identify and document customer requirements. Work with project team to determine the technical and operational plan. Create a work breakdown structure to plan service program budget and routinely reassess as needed. Actively manage risks to identify changes and mitigation strategies. Clearly communicate all schedule constraints and delivery achievements. Ensure deliverables are met according to SLA. + Drive alignment and prioritization with cross-functional teams: Lead team meetings. Handle partner concerns and report out to senior leadership. Drive alignment and prioritization with cross-functional teams. Attend or lead customer meetings to discuss service capabilities and develop relationships. **Who You Are:** You build and deliver solutions that meet customer expectations.You make decisions and take actions without the total picture. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. **For this Role, You will Need:** + Ability to work independently and collaborate with minimal direction + Strong interpersonal skills to interact with team members and external customers + Solution driven - strong analytical skills to identify, analyze and solve problems + Strong personal organizational and project planning skills + Ability to prioritize, multitask and quickly switch context + Possess strong work ethic and drive to succees + Bachelor’s degree in Engineering, Business Management, Information Systems; or equivalent experience + Minimum 5 years' experience in customer service, business analysis, project management, and/or service delivery management + Strong communication skill (ability to communicate clearly both orally and in writing in various circumstances, including customer-facing meetings) + Experience leading cross-functional teams or projects + Willing and able to travel up to 10% **Preferred Qualifications that Set You Apart:** + Experience managing maintenance or services program in semiconductor industry + Demonstrated success in managing complex global projects; high attention to detail + Proven success in meeting aggressive deadlines and ability to handle high stress situations + Ability to communicate clearly both orally and in writing in various circumstances, including customer-facing meetings + Understanding of high-tech service industry **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. **Requisition ID** : 25018264 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.