Meet Our Team:

We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation.

Picture Yourself at Pega:

Pega is changing the way the world builds software and the dynamic Journey teams help in focusing on implementing strategic solutions to real business challenges. 

This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale.

Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems.

Senior Service Assurance Advisor, Modernization, in this role, you’ll help Pega’s customers successful and in ensuring that they have the best experience using Pega Cloud services. He / She will work with customer teams or Pega’s partners to ensure a seamless migration and upgrade experience for the customer. It is also an endeavour of the migration service team to build automation into the migration process with tools and accelerators.

What You'll Do at Pega:

60% Operational Execution & Client Engagement

Support operational components identified through TAM engagements with Pega clients.Own execution of predefined micro-journeys that aim to assess and improve clients’ operational excellence.Collaborate with client-facing teams to clarify objectives, coordinate deliverables, and track success metrics.Act as the execution engine to ensure follow-through on action items coming out of TAM-led assessments.Ensure quality and consistency in deliverables by building and applying reusable operational patterns.Interface with internal teams (SAA, CloudOps, Product) for data gathering, alignment, and delivery.

20% Pattern Development and Knowledge Sharing

Identify repeatable tasks and define standardized approaches for operational micro-journeys.Document best practices and help build operational playbooks that enhance client experience.Provide feedback to continuously improve TAM engagement methodology and supporting assets.

10% Stakeholder Collaboration

Collaborate with GSA, TAMs, and CloudOps teams to ensure operational tasks align with client goals.Proactively flag blockers and escalate issues where support or prioritization is needed.

10% Continuous Learning and Innovation

Stay curious and develop expertise in Pega capabilities, operational models, and client use cases.Participate in enablement sessions and work closely with SMEs to enhance your understanding of Pega’s product stack and client-facing operationsWho You Are:

Senior Service Assurance Advisor, TAM Operations is a highly driven technical customer– facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills.

What You've Accomplished: Bachelor of Science in Computer Science or related technical discipline 7-9 years of professional experience3-5 years of either consulting experience or a technical lead role5–7 years of experience in operational roles, preferably in a client-facing or technology services environmentProven ability to manage tasks to completion in a fast-paced, dynamic settingDemonstrated experience coordinating between internal teams and customers to execute operational deliverablesKeen interest in building repeatable processes and reusable frameworks for client successStrong attention to detail, organization, and follow-throughAbility to learn quickly and absorb domain knowledgeExperience with Pega technology or similar platforms is a strong plusExcellent verbal and written communication skillsCollaborative and self-driven mindset with a willingness to grow and take on increasing responsibilityKnowledge of AWS, PCF, GCPKnowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS) Knowledge of database administration (Oracle, Postgres)Knowledge and experience with Javascript, SQL, and CSS/HTML Knowledge of Operating Systems (specifically Windows, Linux) Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)"Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

#LI-LR1

Job ID: 22080

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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