Senior Service Assurance Advisor, Cloud Migrations Job Category: Engineering & Cloud Location: India - Karnataka - Bangalore **Meet Our Team:** We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation. **Picture Yourself at Pega:** Pega is changing the way the world builds software and the dynamic Journey teams help in focusing on implementing strategic solutions to real business challenges. This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale. Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems. **Senior Service Assurance Advisor, Modernization** , in this role, you’ll help Pega’s customers successful and in ensuring that they have the best experience using Pega Cloud services. He / She will work with customer teams or Pega’s partners to ensure a seamless migration and upgrade experience for the customer. It is also an endeavour of the migration service team to build automation into the migration process with tools and accelerators. **What You'll Do at Pega:** 60% Customer/Client Engagement, application design & development • Engage with Clients to plan and execute, migration and/or upgrade projects across the application lifecycle and route to live/production • Provide SME support to clients or regional Service Assurance team members on Modernization for identified migration gaps/issues • Multitask and work during production crisis situations • Troubleshoot infrastructure issues, analyze issues across database, cloud, middleware and DevOps stack • Demonstrated customer-facing skills including expectation management, communication skills, information management • Design & develop new or enhance existing automation tools in new applications modernization journey (upgrade/migration) 20% Collaboration with internal teams, Innovation • Contribute to ideas and suggestions for Process/Product improvement • Collaborate with multiple Tribes and Alliances while also ensuring timely and regular customer updates by owning challenges. • Collaborate with global teams to remove impediments/blockers in order to keep issue investigations moving forward to meet established deadlines 10% Guide & coach the team on Modernization • Mentor new members in the team on technical and process front. Provide timely help in case of highly challenging modernization issues 10% Skill development & technology learning • Advanced teamwork skills with the ability to collaborate and negotiate with other groups like SRT and manage conflict **Who You Are:** **Senior Service Assurance Advisor, Modernization** is a highly driven technical customer– facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills. **What You've Accomplished:** • Bachelor of Science in Computer Science or related technical discipline • 7-9 years of professional experience • 3-5 years of either consulting experience or a technical lead role o 3+ years Pega Consulting experience - preferred o CSSA minimum certification o Strong oral and written communication skills, leadership and poise in pressurized situations o Strong teamwork skills with the ability to collaborate with other groups o Strong decision making and problem-solving skills o Proven ability to interact directly with customers at a technical level o Ability to gain in-depth knowledge of existing and new Pega products and services o Initiative and positive attitude o Professional, organized, efficient and accurate o Tenacity, drive and the desire to succeed in a fast-paced environment o Resourceful and creative troubleshooting skills o Deep commitment to quality o Additional Preferred Qualifications: • Knowledge of AWS, PCF, GCP • Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS) • Knowledge of database administration (Oracle, Postgres) • Knowledge and experience with Javascript, SQL, and CSS/HTML • Knowledge of Operating Systems (specifically Windows, Linux) • Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)" **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company \#LI-LR1 Job ID: 22081 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity