Come join Expert Network as a Data Services Specialist for the GBSG Supportability team.

As a Data Services Specialist you will bring detailed knowledge of, and solutions to, customer problems and initiatives addressing opportunities in the end to end customer experience. As a Data Services Specialist, you will troubleshoot, understand and collect/analyze both quantitative and qualitative data on complex issues working towards finding solutions once and sharing broadly with customers and peers alike. Specialists are expected to use their knowledge and experience when providing insights and contributing to projects to ensure positive support experience when bringing on new tools, processes, content or training.

In this essential role, you will contribute to the delivery of awesome customer experiences, as well as product and process improvements. The Data Services team often works in imperfect situations, yet we strive to deliver excellence to all of our customers. In the Specialist role, resourcefulness, creative problem solving, confidence, relationship building, capturing and providing actionable feedback, good decision making, moving quickly, and being bold yet considerate, are all necessary qualities. Innate desire to understand the why and how behind the flow of data across platforms and technology. Leverages deductive reasoning, knowledge, and resources across multiple tools to detect and solve data abnormalities. If this doesn’t describe you 100% and you are not ready to give it your all, this isn’t the job for you. We can’t promise it will be easy, but we can promise it will be time well spent.