Welcome page Returning Candidate? Log back in! Senior Service Advisor Posted Date 8 hours ago(04/06/2025 12:56) Job ID 2025-6978 # of Openings 1 Overview

Newcastle Kia SKODA
42 hours per week between Monday - Friday 08:00 & 17:30 and Saturday on rota 08:00 & 12:00 

Salary: up to £34,000 OTE (including basic £28,000 plus bonus)

 

Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service department?

 

As a Senior Service Advisor you'll take ownership of the full customer journey. You'll have excellent communication skills, demonstrated by arranging MOTs, Services and Repairs via telephone for our Customers. Also, you'll be expected to pay close attention to detail when finalising any paperwork after the Customer's car has left the garage. You'll be in charge of the Service desk at times, supporting the management team in order to continue providing Lookers first class customer service. 

This role will enable you to continue progressing your career at Lookers, as you will benefit from continuous training opportunities through our in-house brand development as well as learning from the Aftersales Manager.

 

You must have previous experience working in the automotive industry to be considered for this opportunity. Having knowledge or Kerridge / ADP or other automotive systems would be a huge advantage.

You may be expected to drive some of the most prestigious cars on the market, therefore a full UK driving licence is a must.

 

Key Responsibilities

Communicating efficiently with all Customers for Service, repair and MOT bookingsAdvising customers about warranty cover and upselling additional parts / accessories that will benefit the customerLiaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumesMaintaining accurate customer records, and updating the systems when any bookings have been madeSupporting the Aftersales Manager, and ensuring all processes are followed accurately by the other team members on the Service desk

Skills & Competencies

Exceptional communication skills, with a customer-first approachStrong teamworking abilities, alongside effective organisation and time managementConfidence working in a fast-paced, target-driven environmentService Advisor experience gained from a leading automotive dealer is essential. You’ll be energetic, have a warm personality and a real passion for delivering a first-class customer experiencePrevious experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

What We Offer

Competitive salary of £28,000 basic, plus Service Bonus of £6,000 (uncapped)Comprehensive training and development opportunities, with room to grow within LookersA welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.

 

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.  Or, if you require further information about this vacancy, please email JenMcMinn@lookers.co.uk 

 

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

Enhanced holidays that increase with serviceCritical illness cover after 2 years and Life AssuranceSmart Health - free access to support 24 hours a day, 365 days a yearMental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much moreEnhanced paid maternity, paternity and adoption leave

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.

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