Are you ready to play a pivotal role as the Senior Self-Service Platforms (SSPP) Manager, guiding Spectrum’s SSPP team toward becoming a multidisciplinary, outcome-focused organization? In this role, you will be accountable for delivering software solutions while fostering your team's autonomy and creating a high performing, continuously improving environment.

BE PART OF THE CONNECTION

How You’ll Make an Impact

Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomesResponsible for the quality and performance of all software solutions createdDevelop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the teamAlign team to departmental standards such as instrumentation, universal design, brand and experience consistency, as well as advocate for deviations from defaults where beneficial to the teamBuild, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles designed to efficiently deliver outcomes Develop processes for cross-functional skills development within the teamManage high-performing teams by leading, developing, training and providing effective coaching to attract and foster talentUphold team operating rhythm to enable data-driven iterative improvementDevelop and operationalize a communication plan that ensures alignment with internal and external teamsEnsure team spending aligns with allocated budgetCreate routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance

Working Conditions

Office environment

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education

Bachelor's degree in related field or relevant work experience

Experience

6+ years of technical and/or product management experience3+ years of experience leading complex projects3+ years of team (direct staff) leadership

Skills

Ability to read, write, speak, and understand EnglishExpert on product and outcome, seeking learning opportunities and not above any of the detailsUnderstands where the customer and industry is going and how our products must adapt to meet those needsExpert ability to analyze, interpret and present data Effective business, strategic and organizational acumen with a sense of urgency to achieve resultsExpert ability to manage complex and diverse projectsEffective problem resolution techniques, ability to find solutionsEffective presentation tool skills, including Microsoft Excel and PowerPointAbility to deliver big meaningful changes across the organization through all possible means of persuasionAbility to balance conflicting resource demands and internal pressures with focus towards business prioritiesAbility to manage and deliver against several initiatives simultaneously; prioritize and organize effectivelyAbility to supervise and motivate others

Preferred Qualifications

Education

Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience. 

Experience

Experience within the Self-Service (previously ‘DASP’) organization (any function)

#LI-KB2 

SPECTRUM CONNECTS YOU TO MORE

Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.Total Rewards:See all the ways we invest in you—at work and in life

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MPD638 2025-56544 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-08-07 11:00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.