Job Description We are seeking a hands-on Senior Scrum Master with deep expertise in Robotic Process Automation (RPA) and Agile delivery to lead multiple scrum teams focused on automation, AI, and healthcare/pharmacy-related initiatives. This role is not for Agile coaches — we need a true practitioner who can roll up their sleeves and drive execution across the SDLC. You will be the front gate to a large pharmacy services and healthcare company, collaborating with product leads, BAs, and project managers to intake requests, build business cases, and launch automation solutions that reduce manual effort and increase value delivery. This role will support 4 teams onshore and offshore. Must be able to support offshore meetings early in the mornings - Preferred candidate to be on EST or CST time zone. ________________________________________ Key Responsibilities: • Scrum Leadership: o Lead and manage 4 concurrent scrum teams consisting of developers, BAs, product leads, and technical leads. o Facilitate all Agile ceremonies (daily stand-ups, sprint planning, retrospectives, demos). o Ensure teams are delivering high-quality automation solutions aligned with business goals. • RPA & Intelligent Automation: o Drive delivery of RPA solutions using software robots to automate repetitive tasks. o Expand automation capabilities into AI and agentic AI domains. o Collaborate with development teams (onshore and offshore) to implement scalable automation frameworks. • Product & Project Collaboration: o Act as the first point of contact for client product teams. o Help build business cases, introduce services, and identify automation opportunities. o Partner with project managers to initiate SDLC processes and secure funding. • Agile Execution & Coaching: o Coach teams transitioning from waterfall to Agile methodologies. o Train teams on Azure DevOps (ADO) for reporting and backlog management (potential migration to Jira). o Provide hands-on guidance to product leads and BAs on Agile best practices. • Stakeholder Engagement: o Work closely with peers in development o Communicate effectively with technical and non-technical stakeholders. o Ensure alignment across business and IT teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Experience: o 5–7 years as a Scrum Master in Agile environments. o 10+ years total experience in IT, product delivery, or automation. o Proven experience managing multiple scrum teams simultaneously. o Strong background in RPA tools and frameworks (e.g., UiPath, Automation Anywhere, Blue Prism). o Familiarity with AI-driven automation and emerging agentic AI technologies. • Technical Skills: o Deep understanding of SDLC, Agile frameworks (Scrum, SAFe), and automation lifecycle. o Proficient in Azure DevOps (ADO); Jira experience a plus. o Strong reporting and backlog management skills. • Domain Knowledge: o Experience in healthcare or pharmacy domains is highly preferred. o Ability to identify automation opportunities in clinical, operational, or retail pharmacy workflows. • Soft Skills: o Hands-on, proactive, and execution-focused. o Excellent communication and facilitation skills. o Comfortable working with offshore teams and flexible with early start times. • Certifications: Certified Scrum Master (CSM), PMI-ACP, SAFe Scrum Master. • Experience with AI/ML integration in automation workflows. • Familiarity with large healthcare/pharmacy enterprise systems and processes. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.