The Senior Salesforce Quality Engineer takes an end-to-end, process-based approach to address key business challenges such as complexity reduction, lean manufacturing and operations excellence, process innovation, strategic cost reduction, enterprise transformation and growth through fast innovation. Senior Salesforce Quality Engineers are challenged to understand and respond to clients' varied business needs in both the private and public sector, and work with clients to rapidly enhance the internal capabilities needed to continuously improve operational and innovation performance. Our core offerings target different aspects of a client's value chain - both across the enterprise and at the intersections of assets, process, polices, and people delivering value.
Your future duties and responsibilities:Responsibilities:
• Translate business and functional requirements into clear, effective manual and automated test cases.
• Design, execute, and maintain test plans and scenarios for Salesforce CRM (Sales, Service, Experience Cloud) and Marketing Cloud.
• Validate Salesforce functionality, customizations, and data integrity across APIs (REST/SOAP), backend systems, and third-party integrations.
• Analyze test results to identify, document, and resolve defects, deployment issues, and system interoperability problems.
• Perform backend data validation using complex SQL queries; ensure data quality and integrity across environments.
• Support release decisions by evaluating test outcomes and advising QA leadership and stakeholders.
• Participate in Agile ceremonies and collaborate with globally distributed DevOps, development, and QA teams across up to 8 time zones.
• Assist in deployment activities, including smoke testing, post-deployment validation, and troubleshooting.
• Document and share technical knowledge and testing best practices to contribute to process improvement and knowledge bases.
• Provide technical support to users, offering clear communication and guidance across varying levels of technical proficiency.
Work Environment:
• Open to offshore and nearshore candidates who can operate effectively in a global delivery model spanning multiple time zones.
• Candidates must demonstrate strong initiative, adaptability, and a commitment to maintaining high quality standards in a fast-paced, collaborative setting.
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Required Skills:
• 3+ years of Salesforce QA experience, with strong coverage of Sales, Service, and preferably Marketing Cloud.
• Proficient in test tools like Postman, SoapUI, JIRA, Zephyr, and Salesforce-native or open-source utilities (e.g., Workbench, Selenium).
• Strong SQL skills for test data validation and backend testing.
• Ability to design effective test cases from business/technical requirements and system documentation.
• Solid understanding of the Salesforce platform, including standard/custom objects, user roles, workflows, and integrations.
• Proven ability to identify root causes of issues and provide actionable recommendations.
• Strong written and verbal communication skills, with an ability to work effectively in fast-paced, cross-functional environments.
Preferred Skills:
• Experience with CI/CD pipelines and DevOps tools such as Copado, Gearset, Git, and Jenkins.
• Familiarity with test automation tools like Selenium WebDriver or Tricentis Tosca.
• Experience testing Marketing Cloud, third-party APIs, and integrations.
• Salesforce certifications (Administrator, Platform App Builder, QA-specific) are a plus.
• Background in Agile/SCRUM development environments; project management experience is a plus.
• Experience working with software/hardware vendors or ITSM systems is a bonus.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.