Job Title: Senior Sales Support Specialist with Portuguese language Job Description At **Concentrix** we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us! **What the role looks like:** + Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization. + Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications; support Sales Management with clean forecasting outlooks. + Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers. + Investigate and reconcile billing/invoicing issues, including MSSales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues. + Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files. + Manage Support Help tickets related to pricing, tool issues, Quote tool updates, and billing escalations. + Proactively monitor deal progress and collaborate with Quoting team and management to resolve issues in the prep or completion of deals. + Generate and distribute reports on hygiene exceptions and billing readiness; ensure timely seller action in CRM. + **Working hours - Mon - Fr** 09:00 - 18:00 + Hybrid role **Your profile:** + Very good level of **Portuguese and** **English** – both written and spoken + Experience working in a customer service, sales or outsourcing environment would be considered an advantage + Computer literacy and experience working with CRM systems (SalesForce / Microsoft Dynamics preferred) + Аbility to effectively communicate with while developing positive customer relationships   + Keen on new technologies + Strong problem-solving skills + Ability to manage multiple tasks effectively **What we offer:** + Mentoring, training, and career development programs + Happiness programs and internal social events + Additional medical plan: health and dental care (fully covered by the employer) + Voluntary Sport Card (Multisport) + Monthly food allowance + Birthday Time Off + Volunteer Time Off Please send us your CV in English. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us G.R.O.W. Join us! Location: BGR Sofia - Advance Business Center Language Requirements: Portuguese (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**