Essential Job Functions / Responsibilities:

Job Function Duties

Part Creation

Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system Technical product description according to prior agreement with engineering / product management   Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management   Administration / Management of new item requests  

Pricing Activities 

Pull detailed reports from Oracle and Excel   Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system   Work with cross-functional teams to develop pricing on active quote and order components 

Archiving

Facilitates archiving of all documents and RFQ’s in our electronic database (OCM) 

CRM Knowledge

Registers and assigns to the respective Team Queue all RFQ’s and Support Requests from customers in a timely manner Maintains an updated CRM database by adding new customers and contacts as needed

Lead Time Support Request

Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested

Business Process Support

Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIs Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements

Flexibility  

Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter

 

 

Professional Degree Requirements (i.e., Engineering, Business Admin, etc.):

iExperience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.): Minimum 1 years’ experience in a similar role within the industrial space   Effective communication, negotiation, and influencing skills 

 

Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):

Effectively work across company departments to produce quick results to resolve customer claims  Ability to multi-task and manage competing priorities  Self-starting and action oriented   Ability to comprehend technical details/technical literacy