Role Summary

As Senior Sales Order Processing Manager, you will lead the global order processing function and be directly responsible for managing order execution in one of the Top 10 markets. The role combines strategic leadership and hands-on operational responsibility. You will oversee the outsourced partner (DBS) handling the majority of order processing, while driving continuous improvement, operational resilience and standardisation across both Top 10 and non–Top 10 markets. Your role ensures customer orders flow reliably, exceptions are minimised and all stakeholders are supported through a high-performance, low-friction order fulfilment process.

Key Responsibilities

Global Process Ownership and Partner Oversight

Provide end-to-end leadership of the global sales order process across all marketsManage and develop the relationship with DBS, ensuring clarity on expectations, service levels and ways of workingMonitor daily operations across DBS and resolve escalations with speed and structureMaintain visibility on process adherence, data accuracy and exception handling performanceLead regular service reviews, manage continuous improvement actions and ensure DBS operates within agreed frameworks

Market Execution – Direct Ownership for One Top 10 Market

Personally own the sales order process for one Top 10 market, acting as the main contact for DBS and local stakeholdersValidate order quality, completeness, pricing and shipment flow for high-priority or complex ordersProactively resolve order blocks, fulfilment gaps or system issues that impact customer deliveryCollaborate with commercial, logistics and supply chain colleagues in the market to ensure reliable order flow

Continuous Improvement Across All Markets

Identify improvement opportunities across both Top 10 and non–Top 10 markets to simplify, automate and stabilise the order processLead initiatives to reduce manual interventions, shorten cycle times and enhance first-time-right order qualityPromote adoption of standard tools, reporting templates and best practices across marketsWork with DBS to introduce process enhancements, improve visibility and reduce recurring exceptionsSupport preparation for future system changes, process transitions or market scaling activities

Governance and Risk Management

Ensure order flows comply with operating procedures, commercial terms and data integrity requirementsTrack and resolve exceptions systematically through S&OE and functional review meetingsProvide timely and structured communication of issues that impact fulfilment or revenue recognitionMonitor master data, pricing accuracy and transaction control in close coordination with finance and planning

Team Leadership and Market Support

Guide and coach other in-market sales order management roles in Top 10 marketsBuild alignment and consistency in execution while allowing for market-specific needsDrive collaboration and knowledge sharing across markets and with DBSSet clear expectations, roles and KPIs to maintain accountability and performance

Experience and Skills

6 to 10 years of experience in sales order management or customer fulfilmentProven track record managing third-party partners or shared service providersStrong knowledge of ERP order flows, commercial execution and fulfilment integrationExperienced in identifying process inefficiencies and delivering sustainable improvementsComfortable balancing strategic leadership with hands-on market supportClear communicator who builds trust with diverse internal and external stakeholders

Success in the Role Looks Like

Smooth, stable order execution across all markets with minimal exceptionsA clear framework for continuous improvement that delivers measurable outcomesTrusted support and ownership for local order management in your assigned marketStakeholders in both Top 10 and non–Top 10 markets experience consistent and reliable serviceDBS operates as an accountable and high-performing partner, aligned with internal expectationsThe order management process evolves to support business growth with simplicity and control

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.